Sales Support Representative Are you a native English speaker with a passion for travel and a knack for customer service or sales? If so, we want to hear from you! About Us: JayWay Travel is a well-established and rapidly growing boutique travel company that specializes in creating fully customized experiences for our clients traveling throughout Europe. Our company has been arranging unique travel experiences since 2006 and we have been named in publications such as Travel+Leisure, the New York Times, USA Today and National Geographic. Responsibilities: As a Sales Support Representative, you will be the backbone of our customer service efforts, ensuring our clients receive top-notch assistance and assisting sales staff with their daily workload. Key responsibilities include:

　　Completing daily follow up phone calls and emails with clients.

　　Assisting the sales team with their daily workload and coverage during days off

　　Responding to inbound phone calls and providing timely responses to new leads.

　　Following sales processes and maintaining an organized workflow.

　　Note: This position is for a Tuesday-Saturday schedule, approximately 10-7 PM EST

　　Qualifications(must have): We are looking for dynamic individuals who meet the following criteria:

　　Communication: Native English, excellent in writing and speaking, to effectively manage client interactions.

　　Experience: Minimum 2 years in customer service or sales, crucial for inquiry handling and achieving sales goals.

　　Availability: Flexible for afternoons/evenings EST, weekends, and holidays, with high-speed internet for remote work.

　　Skills: Strong in organization, problem-solving, teamwork, and familiarity with European geography.

　　Adaptability: Versatile in handling client needs, detail-oriented, numerically skilled, and passionate about travel.

　　Travel experience within Europe.

　　Preferred Qualifications(good to have): Candidates with the following qualifications will be given special consideration:

　　Travel experience within Europe.

　　Hospitality industry experience.

　　Remote working experience.

　　Prior exposure to the travel industry.

　　Benefits: Joining our team comes with a range of perks, including:

　　Competitive pay.

　　Fully-remote position.

　　Health and Wellness benefits.

　　Company-provided laptop.

　　Exciting travel opportunities.

　　Performance bonuses.

　　Please answer the following questions in the form of a cover letter:

　　If interested in the position, please send your CV and a cover letter written in ENGLISH as per instructions.

　　What skills do you have that would make you the best fit for the position?

　　Where have you visited Europe (please describe your favourite places)?

　　What about JayWay Travel interests you in joining our team?

　　We are very excited to hear from you!