ESSENTIAL FUNCTIONS OF THE POSITION

　　Have daily contact, call, and email, with established customers, brokers, and sales team as well as potential new customers.Handle customer inquiries and complaints in a prompt, courteous, effective, and professional manner.Investigate errors and resolve discrepancies.Resolve deduction issues.Provide internal tracking documents used by other departments.Collaborate with other departments to provide or develop solutions to issues or questions and improve overall business processes.Display professionalism during all interactions with USDA contacts.Utilize manual order entry and EDI order platformsUtilize multiple systems and customer portals to obtain information.Process sample orders.Accurately prepare export paperwork.Schedule customer delivery appointments as necessary.Review orders to determine special requirements, achievable due dates, valid product numbers, and pricing.Enter orders in a timely manner and maintain proper notes and date changes in SAP customer order system for improvements and expedite for on time performance (OTP).Track progress of orders, as necessary, to ensure OTP.Interact with organizational leadership, employees, vendors, and affected individuals both within and outside of the organization on a regular basis to assist with the completion of general informational requests or direction to appropriate staff to provide the highest-level customer service.Excellent communication and interpersonal skills with ability to listen effectively, respond appropriately and maintain mutual comfort level while relating to a diverse workforce*KNOWLEDGE, SKILLS, AND ABILITIES *

　　Knowledge of SAP preferred.Proper phone etiquette and customer service techniques.Proficient with computers and computer software Excel and WordThorough knowledge of proper records management, retention of records and cataloguing of files.Strong ability to perform well and be unfailingly diplomatic in a high pressure and complex environment with a focus on customer service.Excellent problem-solving skills with the ability to envision and deliver innovative solutions.High energy level, ability to multitask, establish priorities, work independently.Ability to maintain confidential and sensitive information which may be proprietary to Citterio USA.Ability to prepare and analyze comprehensive reports, carry out assignments, and administer existing and proposed programs.Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.Ability to work in a fast-paced environment.Ability to understand customer specifications and problem solve to produce answers that make sense.Ability to communicate information and ideas in speaking so others will understand.·       

　　·       EDUCATION AND EXPERIENCE

　　Completion of a high school  Experience with SAP preferredOne (1) year in office administration background with a broad knowledge of Microsoft Office2 years' experience in a customer service and/or logistics environmentEquivalent combination of education and experience.