Allied Universal®, North America’s leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions!

　　As a Risk Investigations GSOC Operator, you will serve and safeguard clients in a range of industries such as Commercial Real Estate, Healthcare, Education, Government and more.

　　Pay Rate: $28.75 Hour

　　Daily / Weekly Pay

　　Schedule: Full Time Day Shift Friday - Tuesday (0600 - 1400 Hours)

　　Site: Tech Campus in Pleasanton, CA

　　*12+ Months of Security Experience Preferred

　　*Driver's License for 1+ Years & Clear Driving Record Required for this role

　　*Active Guard Card Preferred

　　Responsibilities:

　　Provide customer service to our clients by carrying out safety and security procedures, site-specific policies and when appropriate, emergency response activities

　　Respond to incidents and critical situations in a calm, problem solving manner

　　Actively monitor and effectively respond to all incoming requests for assistance, and monitor and assess potential risks, dangers, and incidents that may disrupt employee’s well-being, safety, and business continuity

　　Communicate risk notifications and alerts with clarity and professionalism to the appropriate parties as required per the standard operating procedures

　　Actively monitor all tools and resources provided to identify and assess possible incidents; maintain proficiency with tracking and communications platforms

　　Proficiently research possible incidents, either discovered from resources provided, or provided by 3rd party partners

　　Constantly communicate to support travelers, employees, and offices during emergency situations

　　Gather and record contact information

　　Successfully meet all KPI and metrics expectations

　　Follow Standard Operating Procedures for the Crisis Management & Travel Security GSOC

　　Maintain the highest level of professionalism in all activities

　　Conduct regular and random patrols around the business and perimeter. Working environments and conditions may vary by client site

　　Minimum Requirements:

　　Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles

　　Possess a high school diploma or equivalent, or 5 years of verifiable experience

　　As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws. Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.

　　As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.

　　Must possess a minimum of six (6) months of experience in a modern 911 Call Center, Central Station Alarm Monitoring and Dispatch operation, Technical Security Control Room, or similar environment

　　Must possess work experience with each of the following:

　　A GSOC and corporate security environment

　　Handling crisis incidents in multinational company environment

　　External intelligence providers/networks or comparable organizations

　　Existing network in the industry

　　Demonstrated analytical and critical thinking skills

　　Ability to prioritize workload based on urgency

　　Demonstrated high level of competency with advanced computer systems (e.g., hardware, software, and networks)

　　Ability to communicate effectively with IT and Security Systems professionals

　　Demonstrated ability to operate radio, telephone equipment and/or console monitors

　　Ability to adapt to a dynamic environment and working under extreme pressure

　　Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.*A valid driver’s license will be required for driving positions only

　　Demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines

　　Must be highly proficient and fully functional in all Microsoft Office applications and able to effectively utilize all available office management technology

　　Must be able to work overtime as needed

　　Perks and Benefits:

　　Health insurance and 401k plans for full-time positions

　　Schedules that fit with your personal life goals

　　Ongoing paid training programs and career growth opportunities

　　Employee discounts through our perks program to your favorite restaurants, entertainment venues and much more…

　　Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

　　If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices .

　　Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

　　If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices .

　　Job ID: 2024-1154155

　　Location: United States-California-Pleasanton

　　Job Category: Risk Consulting