Position: Returns Associate

　　Department: Returns

　　Location: Onsite Bensenville IL

　　Reports to: Returns Department Manager

　　$300 Sign-on Bonus After Completion of the 90-day Probationary Period

　　Summary/Objective

　　The Returns Associate works closely with our Customer Service and Warehouse team members to address all customer questions regarding product exchanges, replacements, and returns. This position is responsible for processing and authorizing returned items from customers including handling and inspecting returns, and processing information pertaining to merchandise to be returned to the manufacturer because of defects or quantity errors.

　　Essential Functions

　　Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

　　Examine and compare returned merchandise with the original order to record information such as quantity, type of defect, and date on the invoice or other forms.

　　Enter return information into our inventory management and CRM system such as ZOHO creator, Monday.com, Big Commerce, Sku Vault, google sheets etc.

　　Ensure the accepted returns are appropriately stocked in the warehouse as per the purchase order made for the return received.

　　Calls customers concerning their return and obtains all necessary information to ensure the opportunity for complete satisfaction is provided.

　　Complete all necessary forms for all returned items and track all inventory transactions made through the returns process.

　　Enter or retrieve relevant information into/from our inventory management system to ensure returns are processed correctly.

　　Manage and process customer returns and communicate with appropriate staff to ensure similar issues are prevented in the future.

　　Carefully inspect and clean all returned products for damage.

　　Repackage, Reship, or restock returned products with care after careful inspection.

　　Box and prepare replacement products for shipment.

　　Box and prepare items which are to be sold on the website or to be sent as promotional materials.

　　Ensure proper steps are followed for processing the promotional materials order from the department.

　　File claims with the suppliers and communicate with the suppliers if the products are defective.

　　Properly disposed of defective products based on company guidelines.

　　Assist other departments as needed.

　　Perform other duties as assigned by the Returns Manager.

　　Competencies

　　Excellent communication and follow-up skills.

　　Proficiency in Spanish is preferred.

　　Customer/Client Focus.

　　Organizational Skills.

　　Multi-tasking ability and problem-solving skills.

　　Time Management.

　　Extreme attention to detail.

　　Supervisory Responsibility

　　This position has no supervisory responsibilities.

　　Work Environment

　　This job operates in a warehouse environment. Where the noise level can be loud. This role routinely uses standard office equipment such as computers, photocopiers, filing cabinets, Box cutters, Pallet Jacks and Picking Carts etc.

　　Physical Demands

　　The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

　　While performing the duties of this job, the employee is regularly required to talk and listen. The employee frequently is required to stand; walk; use hands or fingers to handle or feel; and reach with hands and arms. The employee must be able to lift/carry/move up to 40 pounds frequently, push and pull full rolling racks of returned merchandise.

　　Position Type/Expected Hours of Work

　　This is a full-time position, 40 hours per week. Days and hours to be specified.

　　Travel

　　No travel is expected for this position.

　　Required Education and Experience

　　A High School Diploma or GED is required and a minimum of one year of customer service or related experience or any combination of education, training, and experience that demonstrates the ability to perform the duties of the position. required. Ability to read and write English. Must have intermediate computer skills and experience with Microsoft Office Suite including Word, Excel, and knowledge of Google‐based programs such as google sheets/Docs.

　　Preferred Education and Experience

　　Familiarity with the vaping industry (preferred but not required).

　　Experience with inventory management systems and E-commerce platforms.

　　Experience working in a warehouse environment.

　　Additional Eligibility Qualifications

　　None

　　Work Authorization

　　Must have legal authorization to work in the United States.

　　What We Offer

　　Annual Performance Review-Up to 3% at 90 day Review. Up to 8% at yearly review

　　Annual Perfect Attendance gift card Ceremony

　　Casual Work Environment

　　Employee Assistance Program

　　Employee Birthday Celebration with Gift Card Distribution

　　Employee of the Month Celebration

　　Generous Paid Time off Program

　　Insurance Coverage which includes Medical, Dental, Vision and Life Insurance

　　Monthly Company Activities and Celebrations

　　Monthly Manager Lunches

　　Paid Holidays

　　Potential for Advancement

　　Spotlight Employee Recognition

　　401(k) with Employer Match

　　Midwest Goods Inc. was founded in 2014 and is a wholesale distributor of vape and electronic cigarette products. We rely on meeting our ethical principles and maintaining our business integrity, as well as our approach to our business which we call Service Spirit, Team Spirit, and Spirit of Progress. In the spirit of service, we expect all of our employees to demonstrate professionalism, enthusiasm, integrity, and a welcoming attitude to our customers, vendors, and each other. Every day our employees combine their individual skills and contributions to achieve collective success.

　　Our team spirit is based on a sense of shared purpose, communication, and mutual respect. Our business is to serve others and to continuously improve the services and products we provide. In the spirit of progress, we support and encourage all of our employees to shape their own future and to grow with the Company. We also encourage each employee to take the initiative and look for new, different, and innovative ways to better serve our customers and vendors.

　　Midwest Distribution is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regards to race; color; religion; genetic information; national origin; sex; pregnancy, childbirth, or related medical conditions; age; disability; citizenship status; uniform service member status; or any other protected class under Federal, State, or local law.

　　Midwest Distribution is committed to creating a workplace that inspires and enables our employees to be the best they can be so that we can grow as a company, team, and family. We believe diversity, equality, and inclusion is vital to driving our culture, sparking innovation, and achieving long-term success.

　　For all of life's occasions and everyday moments, visit Midwest Events (https://www.midwestgoods.com/midwest-events)