Here at UKG, our purpose is people™. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee experience that empowers our people - both at work and at home. Our benefits show that we care about the whole you, from adoption and surrogacy assistance to tuition reimbursement and wellness programs. Our employee resource groups provide a welcoming place to land, learn, and connect with those who share your passions and interests. What are you waiting for? Learn more at www.ukg.com/careers #WeAreUKG

　　 Description & Qualifications

　　Description

　　Job Summary:

　　As a Resource Planning Specialist II, you will be a part of an RMO team that develop both direct and partner staffing strategy and manage project staffing for an assigned vertical/geography, with directed guidance from their Resource Manager or vertical/region leader. The role will deliver high-quality staffing data and reporting related to resourcing. The role will work closely with Professional Services Leaders and maintain strong partnerships with business development, partner enablement, and internal learning.

　　This role requires a highly organized self-starter who thrives on solving problems and has solid skills and experience in resource management. The ideal candidate is a team player with solid communication skills who must work seamlessly across different functional groups and regions. Primary/Essential Duties and Key

　　Qualifications

　　Required Qualifications:

　　• Min of 4-5 years of professional experience utilizing strong customer service skills

　　• Strong relationship-building skills and account management experience.

　　• Excellent communication skills.

　　• Strong team player, positive attitude, and passion for providing World Class Customer Service

　　• Strong decision-making, multi-tasking, analytical, verbal, and written communication skills

　　• Facilitate weekly pipeline/staffing meetings with vertical/regional leadership to discuss upcoming pipeline and capacity and identify resource underutilization instances.

　　• Identify and address headcount issues and skill gaps by reviewing reports to understand current state and pipeline,

　　• Use internal systems to collect and analyze relevant skills, availability, and utilization data.

　　• Maintain a high level of proficiency in the resource management tools and fully define and utilize Dashboards and reporting.

　　• Develop staffing processes for new businesses, offerings, and acquisitions in partnership with key stakeholders.

　　• Active member of the global Resource Management team, participating in improvement initiatives and standardization across the team

　　Preferred Qualifications:

　　• Experience supporting end users within a hosted Software as a Service offering.

　　• Knowledge of Human Resources, Payroll, Taxation & Benefits

　　• Experience in Banking, Logistics, Hospitality, or other customer-focused industry

　　• Strategic and analytical thinker with strong problem-solving skills

　　• Strong business acumen, organizational and time management skills

　　• Ability to prioritize workload and delegate to other operations team members.

　　• Strong organizational awareness and change management skills

　　• Highly developed diplomacy, influencing, negotiation, and conflict management skills.

　　• Strong written and verbal communication skills

　　• Excellent leadership, negotiation, influence, and conflict management skills

　　• Ability to manage confidential information appropriately and professionally.

　　• Strong understanding of resource management processes and tools

　　• Ability to drive resource metrics and analytics.

　　• Experience dealing with 3rd party suppliers and a contingent workforce.

　　• Working knowledge of systems such as professional services automation applications and SalesForce.com

　　• Strong proficiency with MS Office tools Excel, Word, PowerPoint, Outlook

　　 EEO Statement

　　Equal Opportunity Employer

　　Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.

　　View The EEO Know Your Rights poster and its supplement.

　　View the Pay Transparency Nondiscrimination Provision

　　UKG participates in E-Verify. View the E-Verify posters here .

　　 Disability Accommodation

　　For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [email protected].