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　　At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.

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　　Residential R Supervisor

　　SUMMARY

　　Reporting to the Director of Property Management, the Residential Supervisor is responsible for the overall administrative support of the day-to-day operations of the rental home program and property management private homes clients of Spanish Peaks Mountain Club. The primary responsibilities of the Residential Supervisor are to register all members in the rental reservation program to ensure a smooth arrival and exemplary experience within the scope of their duties. This individual will become familiar with a complete overview of the rental home and private home programs, facilitated through a rotation between the front of house and back of house operation. This position is empowered to use their best business judgement to make decisions with respect to discounting lodging and providing any needed remedies and redress for members and guests in various situations to ensure 100% member and guest satisfaction.

　　ESSENTIAL FUNCTIONS

　　Supervise the activities of the member reservation experience, to ensure adherence to Spanish Peaks Mountain Club’s (SPMC) standards, policies, and procedures

　　Pre-register reservations in Jonas Club Management software and create welcome packets prior to member-guest arrival

　　Monitor inventory of rental homes, home supplies, and ensure proper allocation to enhance member-guest experiences while maximizing revenue

　　Answer incoming emails, phone calls, and/or radio requests, handle requests and/or forward to the appropriate internal or external partners, as needed

　　Perform market research and collect data to assist with assigning rental home rates in Jonas Club Management in accordance with policy and peak seasonal dates

　　Work closely with the housekeeping and property management teams to ensure all rental homes are prepared adequately and in a timely manner prior to member-guest check-in time

　　Ensure that all welcome materials are distributed accordingly

　　Review a member's experience with them by phone regarding their stay at Spanish Peaks within 72 hours after check-out

　　Maintain online rental profile accuracy with the aim of creating a personalized experience for each of our member-guests

　　Attend daily and as needed team and internal meetings

　　Ensure the SPMC team is familiar with all members’ homes in rental program, other services offered within the Club, and with partners, such as spa, dinning and selling techniques, Montage Big Sky hotel facilities, services, hours of operation, key personnel, special activities, functions in the hotel and to ensure proper follow up on all special guest requests

　　Maintain a keen understanding of the overall rental home and property management programs

　　Review and communicate with internal teams and stakeholders’ daily activities, including but not limited to, arrivals, departures, specific requests, and member-guests on-property itineraries and with the aim of delivering on all member-guests’ expectations

　　Satisfy all reasonable service requests with the upmost levels of confidentiality, discretion, and timeliness

　　Order, as necessary, rental home and property management home supplies and back stock

　　Assist member services with guest check-ins and as needed

　　Process third party billing requests for payment with accounts payable, as needed

　　Supervise rental home arrivals and coordinate resources required to meet all residential rental needs

　　Administer listings of rental home inventory on internal website, and schedule staging and professional photography for new inventory

　　Prepare daily reports noting and highlighting any discrepancies imperative for the operation to note

　　Identify and report property maintenance conditions and create work orders for all required repairs

　　Inspect rental home condition for all arrivals and audit in house and checked out rental homes daily

　　Learn the rental home portfolio, and unique characteristics of each home in the rental home program

　　Support Director of Property Management with associate meetings, training sessions, and recognition events

　　Perform other duties as assigned

　　QUALIFICATIONS

　　High school diploma or equivalent education required; Bachelor’s degree preferred

　　Minimum of 1 year of office work and/or previous guest reservations experience

　　Front Office experience highly preferred

　　Must possess a valid driver’s license

　　Must be willing and able to drive a Company vehicle to rental housing units in and around Spanish Peaks

　　Requires the ability to communicate in English, both verbal and written

　　Must possess intermediate computer skills (Word, Excel, Outlook, PowerPoint)

　　Ability to solve problems and make sound decisions based on SPMC practices and policies

　　Knowledge of hotel/resort operations preferred

　　Experience in a luxury hotel or private club preferred

　　Knowledge of Big Sky and Montana preferred

　　Previous experience in a private member only club is highly desirable.

　　Ability to multi-task in a high volume and fast paced environment

　　Strong interpersonal skills and strong sense of integrity

　　PHYSICAL REQUIREMENTS

　　Most work tasks are performed indoors. Temperature generally is moderate and controlled by building environmental systems but can vary with extreme cold in winter. Position requires grasping, writing, standing, sitting, walking, stooping, bending, climbing, communication abilities, and visual acuity. Talking and hearing occur continuously in the process of communicating with others. Individual must be able to stand and exert well-paced mobility for up to 4 hours in length. Length of time of these tasks may vary from day to day and task to task. Must be able to lift up to 15 lbs on a regular basis. Must have the finger dexterity to be able to operate office equipment such as computers, printers, touch-tone phones, and fax machines.

　　In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

　　At Montage Hotels & Resorts and Pendry Hotels, we’re committed to delivering extraordinary, personalized and authentic experiences. How we get there is by empowering our associates to think creatively. Grow their talents. Encourage them to have fun. And allow them to follow their passion in creating moments guests will long remember. At Montage and Pendry, opportunities for career growth are bountiful, and training programs are open to those seeking advancement. We encourage all of our associates to continuously learn and grow. Working at Montage and Pendry is more than a job; it’s a way of life.

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