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Sr. ServiceNow Technical Consultant – HR Service Delivery
Sr. ServiceNow Technical Consultant – HR Service Delivery-March 2024
Glen Allen
Mar 31, 2026
About Sr. ServiceNow Technical Consultant – HR Service Delivery

  Veracity Consulting Group (VCG), a RGP company, is a global, digital consulting firm headquartered in Richmond, Virginia. What started in 2015 as a small group of consultant trailblazers has quickly transformed into a fast-growing firm innovating Fortune 500s that you see today.

  Our team is made up of technologists, strategists, and creative problem solvers who have one goal in common: creating fluid, sustainable solutions that support business growth. We come together as one team to deliver transformative results. While we take our work seriously, we never lose our playful spirit, and we pride ourselves on our fun and energetic culture.

  Are you looking for an environment where you can be curious, creative and challenge yourself daily?

  Today, we’re ready to add a Senior Technical Consultant, HRSD to our team. As a Senior Technical Consultant, HRSD you will apart of our ServiceNow Practice Team and will be responsible for the successful delivery of ServiceNow's solutions and services, in a client consulting environment.

  What you will get to do:

  The Senior Technical Consultant will be responsible to develop, invest, and maintain thought

  leadership with deep subject matter expertise related to ServiceNow HRSD product capabilities and complimentary technologies in a client-consulting environment including Case and Knowledge Management, Enterprise Onboarding and Transitions, Employee Service Center, Mobile Employee Onboarding, PA/PI for HR, Virtual Agent for HR, ServicePortal. Lead all technical aspects of the project delivery and solution delivery on the ServiceNow platform including:

  Support implementation workshops to gather business/technical agile user stories

  Consult customers on industry and ServiceNow best practices

  Application UI Configuration and Workflow Configuration

  Development of required client specific reporting

  Development of required integration components (SSO, LDAP, REST/SOAP Web Services)

  Interface with ServiceNow technical teams as needed

  Be a key member on implementation project teams

  Prepare all client facing and internal deliverables that are technology related

  Drive the continuous improvements of our implementation methodology and service offerings based on client experiences

  Subject Matter Expert on the delivery of ServiceNow solutions for HR

  Service Catalog structuring and configuration

  ServiceNow Portal and Widget development

  Creation and delivery of solutions for customers addressing requirements through technical architecture in consideration of process design and technical best practices and standards

  Collaborate and Contribute to the creation, deployment and maintenance of Technical Best Practices and Standards

  Ensuring technical deliverables to Customer Delivery and customers are complete, consistent, high quality, on time and deliver valued outcomes

  Achieve ServiceNow Practice and Individual KPI’s and Metrics as defined

  What We’d Like to See:

  Technical Skills:

  Minimum 5 years’ demonstrated experience as a key technical resource leading the development of solutions in client environments

  Demonstrated experience in end-to-end development

  Skilled with JavaScript, Angular.JS, JQuery and/or BootStrap.JS

  Proficiency with web service standards such as SOAP, REST, XML, etc.

  Proficiency with web API’s, Data integrations/ETL, Relational Databases

  Experience with SaaS / PaaS environments such as AWS, Azure

  Proficiency with modern HTML5/CSS/LESS

  Knowledge of LDAP, VPN, SSL, SSO and other such technologies and standards

  Proficiency with how web applications work including security, session management, and best development practices.

  Experience configuring cloud platforms/applications

  Proficiency with Agile project management and delivery methodologies

  Degree or equivalent, preferably in Information Technology, Computer Science or Engineering disciplines

  Demonstrated experience in technical consulting roles, client facing

  Certified ServiceNow Administrator (CSA) required

  Certified Implementation Specialist for HRSD required

  5+ years of ServiceNow implementation experience in a client consulting environment

  Consulting Skills

  Proven team player and team builder

  Quick learner that can adapt to a fast pace, changing environment

  Eagerness and a strong desire to expand IT knowledge at an enterprise level, as well as a willingness to be mentored by other IT consultants.

  Demonstrated ability to influence and consult (providing options with pros, cons and risks) around all key technical decisions during project delivery

  Strong interpersonal skills, customer centric attitude, ability to deal with cultural diversity

  Excellent oral and written communication skills with the ability to present and explain technical information in an articulate manner

  Strong attention to detail and creative problem-solving skills an absolute essential

  Ability to understand and interpret business needs and identify appropriate business and technical solutions to meet those needs

  Proven record of successfully managing business relationships

  Strong interest in cloud computing and related technologies including SaaS, PaaS, IaaS.

  Why Work for Veracity?

  Our Culture

  Flexible work environment (remote or onsite)

  Family first

  Agile and collaborative

  Fun and energetic

  Group of like-minded folks and creative problem solvers

  Fast paced

  Inclusive and Passionate

  Supportive, approachable, and encouraging leadership and team members

  All roles are client facing

  Summary of Benefits*

  Competitive salary with potential financial rewards and perks

  Discretionary Annual Bonus

  Comprehensive medical, dental and vision plans

  Basic Life, Supplemental Life & Disability Plans

  401k Savings Plan with Company Match

  Employee Stock Purchase Plan

  Open Paid Time Off, plus 6 Paid Holidays

  Parental Leave

  Company-provided Equipment

  Career Advancement and Training Opportunities

  *Benefit eligibility may vary based on employment status upon hire

  Base Pay Range $95,000 - $150,000

  All compensation is commensurate with employee qualifications, experience, and other factors including geographic location, market, and operational factors.

  Equal Opportunity Employer

  Veracity Consulting Group is proud to be an Equal Opportunity Employer and committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, physical or mental disability, genetic information, or veteran status, and encourage all applicants to apply.

  Visit our website at www.meetveracity.com (https://newco-my.sharepoint.com/personal/jbuncy_meetveracity_com/Documents/Desktop/Recruiting%20and%20Sales%20Reports/www.meetveracity.com) to see the amazing work our teams have done and continue to do!

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