About FirstService Residential:

　　FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.

　　Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.

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　　**Must live in the states of Florida, Texas, North Carolina or Nevada for Remote Customer Care employment.

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　　Job Overview:

　　As a Remote Customer Service Associate, you’ll be responsible for assisting homeowners, escrow companies, realtors and REO institutions via telephone and e-mail. You will provide feedback to Community Management staff, as well as assist residents regarding unit and community information.

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　　Job Responsibilities:

　　Take inbound/outbound calls from homeowners/residents of rental properties, realtors, REO institutions and respond in a timely mannerProvide residents with service information and submit work orders as neededCoordinate with CM's and Associates regarding unit and community informationResearch information using internal software, available resources and knowledge data baseVerify and update customer information*Open availability required for Customer Care Center hours

　　Employees will have 1 designated weekday and 1 designated weekend day off per weekFL and NC: Monday – Sunday 9:00 AM – 9:00 PM EST (8-hour shifts)TX: Monday – Sunday 8:00 AM – 8:00 PM CST (8-hour shifts)NV: Monday – Sunday 6:00 AM – 6:00 PM PST (8-hour shifts)Â

　　Pre-employment Training

　　3 Weeks Monday – Friday11:00 AM – 7:30 PM ESTEquipment/Specifications Required:

　　*Use of own laptop or desktop computer (not provided by company)No Chromebooks*Dual Core ProcessorInstalled Manufactured Memory -8GB of RAM or higherProcessor -2GHz or higherWindows 10 or 11USB ports enabledInternet connection

　　Min 20 Megabits per second download speedMin 5 Megabits per second Upload SpeedHard Wired Connection (Ethernet Cord required)Skills & Qualifications:

　　High School diploma or equivalency requiredMust possess strong customer service backgroundBilingual in English and Spanish preferred, but not requiredActive listening, verbal, and written communication skillsProblem solving/analysisTyping speed minimum of 25 wpmBenefits:

　　As a full-time non-exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and vision. In addition, you will be eligible for time off benefits, and a 401k with company match.

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　　Job Type: Full-time

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　　Salary: $14.50 - $15.00 per hour

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　　Benefits:

　　401(k) matchingDental insuranceHealth insuranceOn-the-job trainingPaid time offReferral programVision insuranceWork from homeExperience level:

　　Under 1 yearShift: Full time and part time shifts available*

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　　5 hour shift8 hour shiftDay shiftEvening shiftMorning shiftÂ

　　Weekly day range:

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　　Call Center open 7 days a week, off 1 designated weekday and weekend day.Â

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