Position Title: Registrar's Office Professional (On Site - University Center, MI)

　　Division/Department: Registrar Office

　　Status: Full-time, Starting Salary $16.68-$18.51 per hour: Commensurate with Qualifications and Experience

　　Position Summary Information

　　Position Accountabilities and Essential Functions

　　The successful candidate must demonstrate experience, skills, and commitment to fostering an environment of belonging, diversity, equity and inclusion.

　　POSITION SUMMARY:

　　The Registrar's Office Professional is an integral, public facing representative of customer service and College policy and procedure. The individual in this position must be able to provide excellent service while creating a positive environment where students feel welcomed and able to ask questions. This individual will have job duties aligned within the Registrar's Office, but also serve as a front-facing assistant to Student Services. The ability to multi-task in a fast-paced environment utilizing technology, managing multiple systems and responding to incoming calls is a necessity. This individual may deal with challenging situations and will need to respond in a professional and diplomatic manner. The Registrar's Office Professional will work in an environment of teamwork and serve as a central point of contact for face-to-face, e-mail, and virtual student services, handling general to complex inquiries, transactions and customer service problems. This position will be located at the front desk of Student Services, which serve as a first call/visit center for all student services-related needs. It is a place to come or call to find decisive and guided assistance in admission, registration, advising, financial aid, and payment options and to receive answers to questions about attending college. As such, this position relies heavily on cross-training in all aspects of Student Services. This position will interpret and apply knowledge of applicable policies and procedures in providing courteous and professional customer service. This position will also handle processing incoming Registration requests, including form submission and helping with enrollment needs.

　　ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO THE FOLLOWING:

　　Ensure high quality first impression for and provide exceptional service to Delta College students, campus guests, and employees by applying customer service skills, knowledge, advocacy, and professional judgment to address student and guest inquiries related to admissions, registration, records, counseling and advising, financial aid, and enrollment. Foster a friendly, supportive, and welcoming environment for students and families.

　　Serve as a cross-trained front-line representative and provide customer service support through email, phone, text, and in-person to provide high level of service and assistance in real time.

　　Serve as the back-up for triaging, prioritizing, and organizing the front desk, provide general student services support including, but not limited to assisting students with applying to the college, resolving

　　MFA and password resets; resolving financial concerns related to payments, holds, refunds, appeals or financial aid; supporting advising triage; facilitating and troubleshooting registration and add/drop issues; providing graduation information.

　　Handle complex, cross-departmental student issues and work to facilitate resolution for students and departments within established guidelines; recognize when an issue should be referred and make an appropriate referral to facilitate continued problem-solving or assistance of student and department.

　　Work collaboratively with Student and Academic Services to assist with student outreach, initiatives, programs and projects to support optima