Regional Facilities Manager

　　Job ID

　　151666

　　Posted

　　23-Jan-2024

　　Service line

　　GWS Segment

　　Role type

　　Full-time

　　Areas of Interest

　　Facilities Management

　　Location(s)

　　London - England - United Kingdom of Great Britain and Northern Ireland

　　CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a EMEA Regional Facilities Lead to join the team located in London. The successful candidate will be responsible for the delivery of all aspects of the facilities management scope of services covering a defined region of the account. The candidate will be responsible for ensuring a consistent and high-level service delivery through developing an excellent relationship with the internal client and external suppliers.

　　Role Summary:

　　Acts as single point of contact and develops positive relationships with the client for all facilities management services issues in the area of responsibility.

　　Direct responsibility for the clients site in London

　　Responds to problems and concerns, implementing policy, rules and regulations.

　　Manages on site facilities management operation teams

　　Manages contractual relationships and works with the Client’s Representatives to assure excellent service delivery to Client’s locations

　　Supports account management team to monitor and modify the services deliverables

　　Reviews and establishes procedure playbooks that demonstrate performance is being consistently delivered

　　Manages the effective implementation of Health, Safety, Security & Environmental policies and procedures to minimise the risk exposure to the Client

　　Reviews / manages contract documents

　　Develops / controls an annual facility budget, including direct and indirect contract service expenses, preventative maintenance costs, project costs, and project / capital items.

　　Ensures superior delivery of all contract deliverables, including measurable value-add, innovation, continuous improvement and ‘dark green’ customer satisfaction feedback

　　Maintains close working relations with the Landlord and Engineering Manager regarding any maintenance issues

　　Provision of services through third-party contractual relationships for business stationery and document retention activities

　　Ensures all statutory compliance requirements are met through the use of CBRE’s HSE & Risk Insight

　　Demonstrates tangible leadership and relationship management skills both across primary client stakeholders and CBRE Account team

　　Experience Required:

　　Bachelor’s degree in Facilities, Real Estate Management, or equivalent through experience

　　Previous operational experience with emphasis on integrated real estate services

　　Demonstrated leadership / management skills

　　Strong communication, negotiation and analytical skills

　　Excellent interpersonal skills

　　Ability to lead Change Management programmes

　　Ability to manage multi-million budgets.

　　Excellent MS Office Suite skills

　　Demonstrable Health & Safety knowledge and / or experience (IOSH minimum)

　　Proven record of providing excellent internal and external customer service

　　Ability to comprehend, analyse and interpret complex business documents

　　Ability to respond effectively to highly sensitive issues

　　Ability to write reports, manuals, speeches and articles

　　Strong presentation skills

　　Ability to motivate and negotiate effectively

　　Strong problem solving skills.

　　CBRE GWS

　　CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.

　　Find out more (https://www.cbre.com/real-estate-services/directory/global-workplace-solutions)

　　CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)