Introduction

　　Ready to help build IBM's biggest asset - its talent? As a Recruitment Professional, you serve an integral role as the main point of contact for both candidates and hiring managers, guiding them through the full recruiting lifecycle. Work with a team using the most innovative approaches to attraction, sourcing, selection, interviewing, offering, and closing. This is

　　an opportunity to shape IBM's future. Start your journey now!

　　Your Role and Responsibilities

　　The Recruitment Delivery Manager is responsible for the overall management of an assigned group/customer for a specific outsourcing engagement within the Recruitment Process Outsourcing (RPO) group. This role drives strategic planning and leadership and has ongoing interaction and communication with key customer stakeholders. The Delivery Manager role also provides tactical leadership, management, and mentorship for the client partnership and the entire staff across the program. This role works closely with the other management staff to ensure extreme service and customer satisfaction.

　　Key Responsibilities:

　　Responsible for developing and implementing the implementation project work plan including pre-planning items including but not limited to scope definition; overall strategy; resource plans; financial plans; risk plans; quality plans; timelines; communication plans; launch objectives; tasks lists; project phases; meeting rhythm (if working with new clients)

　　Accountability for designing and/or delivering to customer SLA's, monthly and quarterly business metrics

　　Consulting with clients in identifying system/process enhancements necessary to better align the solution with their business goals, including prioritizing those enhancements needed to meet project deadlines and budgets

　　Reviewing risk and quality plans to ensure necessary mitigation and continuous improvement plans are identified and implemented

　　Building deep relationships with our customers and continuing to integrate our services when their needs change and value can be added

　　Accountable for the management of designated Program Staff and Program Leadership

　　Accountable for building and maintaining a high performing, experienced team focused on customer's deliverables (low turnover)

　　Responsible for mentoring, coaching and developing team, recognizing strengths and weaknesses, and developing our future leaders

　　Ensuring the customer's solution and recruitment process as designed is executed consistently across multiple sites

　　Developing and disseminating program status reports for internal and external stakeholders including Monthly Delivery documentation for Executive team, weekly status reports, and post-mortem analyses. (Quarterly Business Reviews)

　　Conduct daily, weekly huddles with Staff, cascading IBM and customer information as appropriate

　　Develop and maintain relationships with any or all the above: Human Resources Partners, Senior Human Resources personnel and Senior Delivery Managers, Recruitment Services Technology liaisons, Recruitment Resource Center Management

　　Required Technical and Professional Expertise

　　*To be located at Penang

　　*At least 6+ years' experience in Staffing, Recruiting, or Account Management in a corporate or professional services environment

　　At least 6+ years' experience managing recruitment teams in a matrix management environment

　　Leadership: Excellent ability to effectively lead a team to achieve common goals, with passion for quality, and ownership in accomplishing challenging tasks

　　Project Management Excellent applied knowledge of Project Management Skills.

　　Analytical and Problem-Solving Skills: Excellent Ability to analyze errors/complex situations and implement appropriate solutions and preventive action plans for the team

　　Interpersonal Skills: Excellent ability to build rapport and effective business collaboration/relationships with key customers and contacts

　　Communication Skills: Very High Level; confident and able to communicate and influence people at all levels

　　Values: with unquestionable integrity, able to deal with highly personal, confidential information

　　Maturity: Excellent ability to maintain composure under pressure. High level of maturity and sense of responsibility.

　　Proficient in Microsoft Office applications such as Word, Excel & PowerPoint

　　Knowledge of and experience with SAP, Peoplesoft, and other HRMS applications is an advantage

　　Preferred Technical and Professional Expertise

　　NA

　　About Business UnitIBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

　　Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

　　Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

　　Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

　　Are you ready to be an IBMer?

　　About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

　　Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.

　　Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.