Receptionist

　　Job ID

　　150509

　　Posted

　　12-Jan-2024

　　Service line

　　GWS Segment

　　Role type

　　Full-time

　　Areas of Interest

　　Administrative

　　Location(s)

　　London - England - United Kingdom of Great Britain and Northern Ireland

　　Purpose of the Job:

　　The successful candidate will work as part of a team of two receptionists to ensure the smooth running of our front of house function at a high profile tech company. Our reception team is the first impression of the company, so it’s crucial that visitors and staff members see the whole team in the best light. The role also involves a high level of administrative duties, making sure everything runs smoothly behind the scenes while also maintaining great customer service.

　　Key Responsibilities:

　　Customer Service

　　Be the face of the company - the first point of contact for visitors and staff, helping them with whatever they need on arrival

　　Signing in and registering guests, liaising with building reception and security to ensure a good arrival to the building for visitors

　　Mail handling and distribution, managing the process of receiving packages from the post room

　　Positively respond to both our internal and external customers through effective communication and strong customer service

　　Understand procedures and processes and operate them to the required standard.

　　Liaise with other teams as required to ensure issues are appropriately resolved.

　　Ensuring customers focus within all areas of operational activities, and that effective relationships are maintained with key client contacts

　　Promoting and maintaining the core Values of CBRE.

　　Health & Safety

　　Assisting with managing contractors on site, ensuring they have followed the correct procedures (e.g. site inductions)

　　Assisting with ensuring compliance with Health & Safety requirements (e.g. Hazard reporting)

　　Manage safety checks and keep first aid kits and AED machine well stocked

　　Promoting a safe working environment for all staff

　　Completing building walkarounds to identify and maintenance issue and log them with the facilities team

　　Administrative Duties

　　Raising purchase orders in line with company requirements

　　Liaising with finance teams to ensure timely payments of invoices for facilities related contracts

　　Manage helpdesk for all Facilities requests, responding, assigning and escalating as required, adhering to client SLAs.

　　Maintain up to date records, operational manuals and playbooks

　　Stock checks of stationary cupboards and placing orders with suppliers when necessary

　　Badge administration for new starters and contractors - ordering badges for people, tracking loaner badgers

　　Person Specification:

　　Proficient in use of spreadsheets, and putting together presentations (e.g. Excel, Word, Powerpoint etc)

　　Knowledge of how to raise company POs on Coupa (or similar procurement system)

　　Experience in a customer facing role dealing with a variety of clients

　　Must demonstrate a strong sense of customer focus, and promote a sense of team spirit within the office.

　　Core hours 8.00am - 5pm. Must be flexible to work outside of core hours on occasion when required.

　　CBRE GWS

　　CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.

　　Find out more (https://www.cbre.com/real-estate-services/directory/global-workplace-solutions)

　　CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)