Description:

　　A leading Endpoint Managed services provider, is looking to expand their team due to recent growth. This opportunity will support a leading retailer headquartered in Grand Rapids. Our client will be responsible for Tier I – Tier III managed service support for their Microsoft 365 and virtual desktop environment. The M365 environment will be mostly Office 365, Exchange, and SharePoint. The job duties will include full lifecycle support of incidents, work orders, and change requests. There are five positions on this team and this role would be mainly Level III escalation with a focus on maintaining VDI environment. Other duties listed below:

　　• Provide advanced technical support for desktops, laptops, printers, mobile devices, and related software applications.

　　• Respond to and resolve escalated technical issues related to hardware, software, and network connectivity.

　　• Develop and maintain documentation for procedures, troubleshooting guides, and knowledge base articles.

　　• Collaborate with other IT teams to diagnose and resolve complex issues.

　　• Participate in the testing and deployment of new hardware, software, and technologies.

　　• Analyze and resolve system and application issues to prevent downtime and improve overall system performance.

　　• Mentor and train Level I and II support engineers on technical procedures and best practices.

　　• Bachelor's degree in Computer Science, Information Technology, or related field.

　　• 5+ years of experience in desktop support, technical troubleshooting, and customer service.

　　• Extensive knowledge of Microsoft Windows operating systems, Microsoft Office Suite, Active Directory, Exchange, and remote access tools.

　　• Experience with network technologies, including LAN, WAN, VPN, and wireless.

　　• Extensive experience w/ Microsoft O365

　　• Ability to analyze, diagnose, and resolve complex technical issues.

　　• Excellent written and verbal communication skills and ability to communicate technical concepts to non-technical users.

　　• Strong attention to detail and ability to document procedures and troubleshooting guides.

　　• Extensive knowledge of cloud technologies, such as Microsoft Azure or Amazon Web Services (AWS).

　　• Experience with virtualization technologies, such as VMware or Hyper-V.

　　• 5+ years of experience in desktop support, technical troubleshooting, and customer service.

　　Skills:

　　office 365, exchange o365, sharepoint, ms teams, Vmware, Desktop

　　Top Skills Details:

　　office 365,exchange o365,sharepoint,ms teams,Vmware

　　Experience Level:

　　Intermediate Level

　　About TEKsystems:

　　We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

　　The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

　　We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email [email protected]. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.