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　　Job Profile Summary

　　Receives client families and visitors at the front desk by greeting, welcoming, directing and announcing them courteously and appropriately. Answers, screens, and routes incoming phone calls plus other general office support duties.

　　JOB RESPONSIBILITIES

　　Greets guests and visitors, offering assistance when entering the building

　　Notifies staff members when appointments arrive and escorts guests to appropriate room

　　Answers routine questions associated with services, products, location directions, etc.

　　Immediately notifies and involves management with customer service and security issues

　　Receives deceased belongings from family and follows chain of custody procedures

　　Answers, screens, and routes incoming calls to appropriate staff members

　　Maintains a comfortable environment for clients, providing beverages and other amenities for families as needed. May make coffee.

　　Maintains guest-waiting area, disposing of trash, replacing tissues, and general straightening of furniture

　　Receives incoming mail and packages

　　Maintains organized and current electronic and paper files and records, such as deeds and trust files

　　May perform light typing, proofreading, data entry or printing

　　MINIMUM REQUIREMENTS

　　Education

　　High School Diploma or equivalentExperience

　　Six months general office, receptionist, or administrative support experience preferred

　　Proficient at operating telephones, fax, copier

　　Knowledge, Skills and Abilities

　　Working knowledge of MS Office Suite

　　Clear and professional speaking voice and tone

　　Professional interpersonal skills to handle sensitive and confidential situations

　　Position continually requires demonstrated poise, tact and diplomacy

　　Ability to work schedule including Saturday and or Sunday and beyond standard business hours

　　Postal Code: 85301

　　Category (Portal Searching): Administration and Clerical

　　Job Location: US-AZ - Glendale

　　Job Profile ID: F00238

　　Time Type: Full time

　　Location Name: West Resthaven Funeral Home - Resthaven Park Cemetery