Elevate the customer journey by translating product insights into lasting relationships and harness your expertise in proactive collaborations, onboarding, and product evolution.

　　As a Customer Success Manager in the global Pricing & Billing Solutions organization, you develop and maintain customer relationships that make our product value propositions a reality. Build and maintain strong relationships with our customers and understand their individual needs and goals as a core contributor of the team.

　　Job responsibilities

　　Drives product adoption, expansion, and retention activities to maintain a healthy customer base

　　Conducts regular and proactive account meetings to share best practices, provides use case demonstrations to illustrate key product functionality, communicates future releases, and gathers feedback on the impact the product and its features have on our customers' business needs

　　Guides customers through the onboarding process and sets up the product according to customer requirements, leveraging a deep understanding of our products and their capabilities, including new features and other enhancements

　　Tracks key success metrics and provides data and feedback to the Product team to inform new features and priorities

　　Determines training requirements by studying the product features, target audience and current results; conferring with the firms Services and Sales teams, evaluating training effectiveness

　　Participates in the technology product roll-out discussions and accordingly documents and creates training materials including but not limited to announcements and post release feedback

　　Takes ownership of planning all necessary deliverables for the team and liaises with the Project Management Office for reporting and highlighting risks and exceptions

　　Required qualifications, capabilities, and skills

　　5+ years of experience or equivalent expertise in customer success roles in product or technology

　　Demonstrated ability to influence product adoption and customer retention

　　Excellent communication and interpersonal skills with the ability to effectively engage and influence stakeholders across all levels

　　Proven ability to learn new technologies and teach it to others

　　Ability to create materials like training presentations, brochures for variety of audiences like Operations, Sales and Services and deliver succinct messages at the senior executive level

　　Proactive behavior and ability to monitor ongoing activities and highlight key risks and issues

　　Proven communication and negotiation skills

　　Preferred qualifications, capabilities, and skills

　　Experience in a business to business (B2B) environment or as a colleague in a customer environment

　　Identifying gaps in activities before product launch and highlighting to involved parties

　　Understands financial services personnel roles and terminologies

　　Bachelor's degree in business administration, finance or related field

　　JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

　　We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

　　We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

　　JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans

　　Base Pay/Salary

　　Jersey City,NJ $117,800.00 - $185,000.00 / year