Job Number 24011543

　　Job Category Rooms & Guest Services Operations

　　Location Hanbury Manor Marriott Hotel & Country Club, Ware, Hertfordshire, HERTFORDSHIRE, United Kingdom

　　Schedule Full-Time

　　Located Remotely? N

　　Relocation? N

　　Position Type Non-Management

　　Hanbury Manor Marriott Hotel and Country Club is a Jacobean-style manor house set in 200 acres of beautiful countryside in Ware Hertfordshire. Wood-panelled libraries and cozy fireplaces coexist with modern amenities, renovated event spaces and discerning service.

　　Marriott International has long believed in the power of our associates to shape our future. And now, part of that exciting future could be yours.

　　The primary focus of the role is to consistently provide a caring, friendly and efficient service to our guests, whilst ensuring that all Guest Service procedures meet to Marriott Hanbury Manor and Marriott International requirements, with an emphasis on excellent customer service at all times. To support all aspects of front office including phones, guest relations, concierge and the nights function.

　　SCOPE / BUSINESS CONTEXT

　　A Full-Time position based at the Hanbury Manor Marriott Hotel & Country Club

　　Number of Direct Reports – Front Office Shift Leader, Front Office Receptionists, Night Audits

　　CANDIDATE PROFILE

　　Experience:

　　Previous front office or guest relations experience essential. Hotel background preferred.Skills and Knowledge

　　Strong Communication skills (verbal, listening, writing)

　　Opera/Marsha knowledge

　　Training skills

　　Education or Certification

　　Good level of English essential.

　　NVQ Level 2 (or equivalent) in hotel reception

　　First Aid Certification desirable

　　Valid UK driver’s license essential

　　SPECIFIC DUTIES

　　Monitoring Property Operations

　　Monitors and ensures compliance with all Guidelines to Operations.

　　Manages all period-end inventories.

　　Directs, monitors, and assists all overnight staff.

　　Ensures guest tracking scores and employee opinion survey goals are achieved.

　　Supporting Profitability and Revenue Goals

　　Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

　　Assists in the response and resolution of all guest issues received directly from guests or from Guest Relations.

　　Assists accounts receivable clerk in all aspects of job and in keeping all invoices due below 60 days.

　　Monitors that the supervisor is researching/processing all chargebacks and rebates on a timely basis.

　　Administers plans and actions to keep chargebacks and rebates to a minimum.

　　Ensures all employees are adhering to proper cash handling procedures and monitors overage/shortages.

　　Manages employee hours.

　　Works with the leadership team of the property to identify and implement action plans to prevent the reoccurrence of guest issues.

　　Finance

　　To establish a guest account upon registration, as per Hotel and Company policies, for direct billing, credit card and cash payment.

　　To audit and balance each day’s shift, prepare daily banking, and report any discrepancies.

　　To complete and understand the Credit Limit Reports and ensure that appropriate action is taken.

　　Ensure all transactions carry the necessary documented backup for the Finance department

　　Health & Safety

　　To understand the Front Office and Hotel Fire, Bomb and Health & Safety procedures, and to be able to action them.

　　Maintain safety by adhering to safety policies; be responsible and report all accidents.

　　Managing and Conducting Human Resources Activities

　　Ensures all employees are trained on specific aspects of their job and are aware of all resources to assist them in problem solving.

　　Keeps employees informed regarding new operational procedures, standards, or programs.

　　Helps direct reports to achieve their own development goals.

　　Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.

　　Ensure associate shifts are rostered & recorded on Kronos workforce management, ensure daily/weekly checks are performed in a timely manner

　　Ensure the Oracle system is maintained with regards to holidays/sickness and other absences

　　What we can offer you:

　　Additional leave

　　Canteen

　　Company events

　　Cycle to work scheme

　　Discounted or free food

　　Employee discount

　　Free fitness classes

　　Free parking

　　On-site gym

　　On-site parking

　　Referral programme

　　Sick pay

　　Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

　　Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

　　Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

　　JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.