Job Description

　　The role of the RDM Release Manager is to be accountable and to coordinate cross functional, multiple phase network implementations, engineering support and service delivery work. They coordinate tasks, gather and facilitate delivery of requirements, manage communications and updates, escalates/takes escalations, tracks and manages synergies and dependencies supporting network implementation deliverables.

　　The RDM Release Manager works closely with assigned Engineers, Program and Project Managers and other support and service providers. The RDM Release Manager focuses and forecasts the delivery track of multi-phase work against change and release calendar(s). The RDM Release Manager needs to fully understand the bank change processes.

　　The technology areas of concentration include Data Center/DMZ, B2B, VOR, Enterprise/ Corporate, Wealth Management and Branch/Financial Center End User networks and Building Networking solutions including Wireless LAN, Structured Cabling and Cable Systems and Pathways. Public and private transport systems, WAN, Optical systems and emerging technologies such as Switched-Ethernet, LTE, (etc.), SDWAN, Cloud and Virtualized services. Knowledge in related technology areas such as Network Appliance, Video, Voice and Voice over IP (VoIP) solutions, UC and Collaboration services is important.

　　Key to this role is having a "better than general" understanding of networking technologies and functions including Operations, Architecture and Engineering, Product and Service Management, Business Services and Finance. The RDM Release Manager must be mindful of how their role impacts the firm's business and reputation. Concepts such as driving value, always delivering quality, keeping commitments, being on-time and under-budget, effective and detailed communications. Managing time is critical, developing and managing task efficiently is the key to success.

　　This role is part of a global solutions and service delivery organization. This position will interface directly with internal and external customers/suppliers/providers, Architecture, Product Engineering, Design/Implementation engineering, Change, Service and Product Management, finance and business management and Operations teams. Interface with various levels of senior management. At times, they may interface with various levels of senior management. Strong written, verbal and presentation skills are a must. The candidate must be able to work on their own and successfully in team settings in various sizes and locations. Adherence and use of standards, product sets, templates, systems and artifacts are important to the success of the engineer, the department and the firm at large.

　　Skills and Requirements

　　Minimum of 5 years' experience required in Technical role supporting network project/programs.

　　Experience managing multiple related and interdependent projects to collectively deliver a desired business outcome based on varying degrees of complexity.

　　Strong experience managing end-to-end network infrastructure delivery life-cycle including the collection and translation of business requirements to enable technical execution of network programs and projects.

　　Has managed the "end or end" successful technical or solution delivery of assigned tasks partnering with Network engineering/implementation teams, program/project manager or directly with the requestor

　　Industry Certifications in PMP, ITIL

　　Experience with Change Management and CAB processes and procedures

　　Strong background in IT service delivery role.

　　Works with engineering/implementation to raise Request for Change (CRQ) for engineering specific changes

　　Bachelor's degree in engineering, computer science, business, finance or related field/technical training. Financial services background (Insurance, Banking, Investment banking)

　　Technical certifications such as CCNA are a plus

　　Leadership: be a self-starter, self-directed and shows initiative.

　　Focused on execution, delivery and commitment to dates.

　　Ability to work in a high paced environment.

　　Can manage risk; is a good decision maker.

　　Understands the big picture; can relate to the firm's strategy and actions and how they support our business results.

　　Demonstrates ownership: Is accountable and influence/can hold others accountable (professionally).

　　Strong written and verbal communications skills. Ability to communicate and influence upward as well as laterally. null

　　We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].