Job Description

　　We are seeking a strong Data Center Technician to support both company-specific servers as well as data center buildouts at customer data centers. The ideal candidate balances strong technical hardware, physical network set up, and verbal/written communication skills, who are also are highly analytical with superior attention-to-detail, self-motivated, and a positive, humble 'results driven' attitude. This person will serve as a mentor and trainer to other Service technicians in the field. Technicians are also expected to provide feedback, create documentation on both technical and non-technical processes, and contribute to our knowledge library that can be leveraged by others, for example KB Articles, SOP, lessons learned, etc. Additionally, the Tech will be both internal and external facing with the ability to lead and drive initiatives as assigned to a conclusion.

　　Skills and Requirements

　　* Great server hardware knowledge with a deep understanding of all component & system-type failures

　　* Proven RCA or Failure analysis history

　　* Experienced in controlled experiments to determine the root cause.

　　* Assist in conducting failure analysis on-field issues until the root cause is determined based on:

　　* Controlled testing of suspect hardware, system, or firmware

　　* Utilize Linux and Windows Command-Line to troubleshoot hardware.

　　* Communication, Foundational Skills, and Competencies

　　* Attention to detail and accuracy in the investigation of issues, RCA/FA documents, etc. is critical to this role. It is essential to both the customer and VSEI.

　　* Provide timely, detailed, precise, and accurate feedback to the Engineering teams on failures, serviceability of servers, and integration with the data center. null

　　We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].