Job Family: Customer Services

　　Req ID: 401132

　　As the Field Service Manager, you will play a pivotal role in ensuring the efficiency and effectiveness of our field service operations, specifically focusing on Drive, PLC, and Sinumerik systems. This multifaceted position requires a strategic thinker with strong leadership skills to oversee our field service teams, maintain high standards of customer satisfaction, and actively contribute to the development of our team members.

　　Key Responsibilities:

　　Team Leadership and Development:Lead and mentor a team of field service technicians, fostering a culture of teamwork and continuous improvement.

　　Develop and implement training programs to enhance technical skills in Drive, PLC, and Sinumerik systems, as well as customer interaction capabilities.

　　Service Operations Management:Plan, organize, and oversee day-to-day field service operations for Drive, PLC, and Sinumerik systems to meet client requirements.

　　Ensure timely and high-quality service delivery, exceeding customer expectations in the realm of these specialized systems.

　　Customer Relationship Management:Build and maintain strong relationships with clients, addressing their needs and concerns promptly in the context of Drive, PLC, and Sinumerik systems.

　　Collaborate with the sales and customer support teams to identify opportunities for service expansion in these specific areas.

　　Resource Planning and Optimization:Efficiently allocate resources, including personnel and equipment, to maximize service delivery for Drive, PLC, and Sinumerik systems.

　　Implement strategies to optimize field service processes, improve response times, and reduce costs in the context of these specialized systems.

　　Quality Assurance and Compliance:Implement and enforce quality assurance measures to uphold service standards for Drive, PLC, and Sinumerik systems.

　　Ensure compliance with industry regulations, safety protocols, and company policies, specifically tailored to these advanced technologies.

　　Talent Development:Identify and nurture the potential of team members through training and mentorship, emphasizing skills related to Drive, PLC, and Sinumerik systems.

　　Promote a culture of continuous learning, ensuring the team stays abreast of advancements in these specialized technologies.

　　Qualifications:

　　Bachelor's degree in Electrical or Electronic Engineering,Automation or relevant field; advanced degree or certifications are a plus.

　　Proven experience in managing field service teams, specifically in Drive, PLC, and Sinumerik systems.

　　Strong leadership skills with a focus on team development and collaboration.

　　Excellent communication and interpersonal skills for effective client and team interaction within the context of these specialized systems.

　　Able to respond to Emergency Service Requests as needed

　　Basic computing skills (MS office, email, web-based program usage, etc.)

　　5 or more years of experience with related area

　　Knowledge of industry standards, regulations, and emerging trends in Drive, PLC, and Sinumerik technologies.

　　#LI-ONSITE

　　What we offer

　　Speak up Culture

　　Respectful Workplace

　　Being part of a global work environment

　　Attractive remuneration package

　　Excellent recognition tools providing spot awards

　　Learning &Development opportunities for both personal and professional growth

　　Leave daysfor parentsand a variety of flexible working models that allow time off for yourself and your family

　　Creche allowancefor mothers

　　Share matching programs to become a shareholder of Siemens AG

　　Remoteworking and remote livingflexibility only for relevant positions

　　Find more benefitshere (https://new.siemens.com/tr/tr/sirket/is-kariyer/siemenste-yasam.html)

　　Individual benefits are adapted to meet local legal regulations, the requirements of different job profiles, locations, and individual preferences.

　　“At Siemens we are always challenging ourselves to build a better future. We need the most innovative and diverse Digital Minds to develop tomorrow‘s reality. Find out more about the Digital world of Siemens here: www.siemens.com/careers/digitalminds”

　　As Siemens we believe physical barriers are not related to potential. Only the potential matters to us. Therefore, we look forward to receive applications of candidates with physical barriers and chronic illnesses. We support healthy relationships between candidates with barriers and their colleagues because we believe we can create differences together.

　　Siemens is dedicated to quality, equality, and valuating diversity and we welcome applications that reflect the diversity of the communities within which we work.

　　We are looking forward to receiving your online application. Please ensure you complete all areas of the application form to the best of you ability as we will use the data to review your suitability to the role.

　　Please find more information from our web site:

　　https://new.siemens.com/tr/tr.html

　　Contact

　　If you need more information please don't hesitate to contact us.

　　+90 216 459 20 00

　　https://new.siemens.com/tr/tr/genel/iletisim.html

　　[email protected]

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