Description

　　At Alexa Shopping, we strive to enable shopping in everyday life. We allow customers to instantly order whatever they need, by simply interacting with their Smart Devices such as Amazon Show, Spot, Echo, Dot or Tap. Our Services allow you to shop, no matter where you are or what you are doing, you can go from 'I want that' to 'that's on the way' in a matter of seconds. We are seeking the industry's best to help us create new ways to interact, search and shop. Join us, and you will be taking part in changing the future of everyday life.

　　We are seeking a Quality Operations leader to join and lead our Alexa Shopping Quality Operations team.

　　The Quality Operations Manager will be responsible for providing the overall management for a large operations team, which plays a critical role in improving Alexa shopping experience for customers. The ideal candidate has experience with creating actionable insights and reporting mechanism to tell stories. They are experts in partnering and earning trust with operations/business leaders to drive these key business decisions.

　　Key job responsibilities

　　The Operations Manager will:

　　• Own and drive operational and business goals/metrics for the team owned

　　• Manage the team of Managers and ensure high service delivery and execution

　　• Manage the organization structure, and continuously look to align with scope of work, skill requirement, and budget

　　• Own end-to-end service delivery and planning, which includes infrastructure, staffing models, resource hiring, and optimizing utilization

　　• Establish measurement, reporting, and delivery management processes for effective accomplishment of team goals

　　• Establish & drive business communication and reviews with senior stakeholders

　　• Set a high-quality bar and continuously reinforce a culture of quality and innovation

　　• Own the budgeting for the team

　　• Drive continuous focus on process excellence and automation. Provide inputs for technology roadmap for tool-development projects to improve process efficiency, quality and end-customer impact

　　• Set high hiring and performance bar, and drive performance management strategy, create mechanisms to measure and benchmark talent at various levels in the function, identify top talent and create leadership pipeline for self and all levels in the team

　　We are open to hiring candidates to work out of one of the following locations:

　　Bucharest, ROU

　　Basic Qualifications

　　• A Bachelor’s Degree with 8+ operations management experience with at least 3+ years in managing people managers. Experienced in managing large operations teams.

　　• Strong, self-driven leader with demonstrated ability to proactively drive, manage and grow an operations team.

　　• Excellent communication (written & oral) skills and detail oriented

　　• Comfortable working in a fast paced, ambiguous, highly collaborative, dynamic work environment

　　• Proven ability to manage multiple, competing priorities simultaneously

　　Preferred Qualifications

　　• MBA from a premier management institute

　　• Six Sigma green belt certified

　　• Operations experience in eCommerce industry

　　Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.