Description

　　Amazon is seeking a candidate to identify, develop and integrate innovative solutions and programs that lead to improvements that redefine the standards for customer experience in our North American Transportation Network. Amazon transportation encompasses all of the operations that deliver shipments from our fulfillment centers and third party locations to customers worldwide.

　　As a Program Manager on the Transportation Engineering Systems Team, you will own business stakeholder engagement, focus on delivering new, or streamlining existing processes and programs, and create documentation to support defect reduction, improvements in productivity, and shape mid to long term planning and prioritization for supported business groups. You’ll work cross functionally with a broad range of business stakeholders to define detailed requirements and implement process/system based solutions for the Amazon Fulfillment/Transportation Network. You will also work on creating documentation to support defect reduction, improvements in productivity and identify and mitigate associated risks. Additionally, this role will create operational structure and change control for our quickly evolving landscape and provide strategic direction and subject matter expertise in determining investment prioritization for our business analytics and tech partners. You will utilize a range of analytical tools and techniques to build business reports, generate dashboards, create metrics to measure success and negotiate required tech features and their priority while driving process automation

　　Key job responsibilities

　　Development of the overall program strategy, tactically driving teams in and outside of your organization to deliver strong results

　　Define the program (mission, vision, tenets), set objectives, analyze data and drive improvements that are quantified with metrics

　　Work autonomously in an ambiguous environment, seeking to understand business problems, automation limitations and scaling factors

　　Partner with teams across the business you support and beyond to source, allocate, and coordinate resources

　　Partner with customers, internal/external teams, and engineering teams to determine what projects are prioritized

　　Oversee gaps between teams, processes and systems, helping teams reduce exposure to classic failure modes (e.g., requirements not sufficiently understood or documented, ineffective cross-team collaboration, long-term impact(s) from third-party solutions, security not considered, insufficient stakeholder review, etc.)

　　Solve ambiguous problems and proactively identify and mitigate risks (before they become roadblocks)

　　Work with program managers, business leaders and executive team to communicate and impact critical business initiatives

　　Develop, implement, and govern KPI reporting for a portfolio of programs, providing visibility to the milestones, and performance across all projects

　　Engage other Amazon business units globally to share best practices and improve end to end outcomes for Amazon customers

　　Create, communicate, and manage budget/timelines for key deliverables

　　We are open to hiring candidates to work out of one of the following locations:

　　Hyderabad, IND | Hyderabad, TS, IND

　　Basic Qualifications

　　2+ years of program or project management experiencePreferred Qualifications

　　Knowledge of Lean principles and DMAIC methodology

　　Experience in MS Access and SQL

　　Experience in requirement gathering and ability to write clear and detailed requirement document