Public Service Manager 1

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　　Public Service Manager 1

　　Salary

　　$65,395.20 - $116,542.40 Annually

　　Location

　　Des Moines - 50313 - Polk County, IA

　　Job Type

　　Full-time

　　Remote Employment

　　Flexible/Hybrid

　　Job Number

　　24-02436

　　Agency

　　625 Iowa Department of Revenue

　　Division

　　Tax Management Division, Revenue Operations

　　Opening Date

　　01/22/2024

　　Closing Date

　　2/1/2024 11:59 PM Central

　　LinkedIn Tag

　　#LI-DNP

　　Point of Contact

　　Samantha Basar [email protected]

　　To Apply

　　Applicants are encouraged to attach a resume and cover letter to your NEOGOV application.

　　Description

　　Benefits

　　Questions

　　Job Description

　　The Iowa Department of Revenue’s Operations Bureau within the Tax Management Division is currently seeking aPublic Service Manager 1to oversee the alcohol licensing team. The Operations Bureau handles the receipt of all paper tax returns and documents, oversees the customer service desk, and administers the Department’s taxpayer services call center.

　　Responsibilities of this position will include:

　　Providing expertise in the management of alcohol licenses applicants and renewals and the verification of compliance with the applicable laws and requirements.

　　Serving as a member of the management team to support the organization’s mission, goals and objectives.

　　Providing direct supervision for 10 permanent employees. This will include evaluating work and performance, approving leaves, administering personnel policies and procedures including discipline, and coordinating work schedules and assignments.

　　Working closely with the Administrative Actions team to promote comprehensive and effective license administration. Ensuring compliance and collaboration with the Department’s Policy and Legal Divisions.

　　Establishing objective-based training plans for the alcohol licensing team, as well as developing and implementing procedures pertinent to the efficient operation of the team.

　　Collaborating with Department colleagues for alcohol license procedures, Department projects, communication, and other priorities as needed. Assist with ongoing development of public education.

　　Collaborating with the HR team to participate in selection and retention of reports.

　　Maintaining effective customer service for internal and external customers by utilizing in-depth knowledge of the Department processes and programs as well as team members within the Alcohol & Tax Operations Division.

　　Overseeing customer service issues and ensuring effective and long-term solutions. Developing and implementing customer service policies.

　　Preference will be given to candidates with the following:

　　Advanced experience providing leadership of employees - making hiring decisions, coaching, and developing effective teams.

　　Detailed experience in establishing objectives to meet goals of license programs.

　　Advanced ability to evaluate complex work processes, and make recommendations for effective administration.

　　Experience writing procedural manuals, processes and procedures.

　　Job Specific Competencies:

　　Administration and Management – Business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

　　Critical Thinking – Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

　　Judgment and Decision Making – Considering the relative costs and benefits of potential actions to choose the most appropriate one.

　　Complex Problem Solving – Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

　　Employer Highlights:

　　The Iowa Department of Revenue is a well-respected employer. We are focused on providing excellent customer service, while offering a wonderful team atmosphere, work-life balance, free parking, and casual attire. We offer a flexible working environment and opportunities to work from home with the ability to work from anywhere in the State of Iowa as long as it is your primary residence. We have a great total compensation package for all of our full-time employees, including:

　　Iowa Public Employees' Retirement System (IPERS)

　　Retirement Investors Club (RIC)

　　Flexible Working Environment- Work from Home Opportunities

　　Health, Dental and Vision Insurance

　　Vacation Leave

　　Sick Leave

　　Paid Holidays (9 days/year)

　　Flexible Spending Accounts

　　Life Insurance

　　Long-Term Disability Insurance

　　Questions?

　　The mission of the Iowa Department of Revenue is to serve Iowans and support the state government by collecting all taxes required by law, but no more. Our strength is driven by the skills, talents, and diversity of our people. We value and promote diversity and inclusion in every aspect of our business and at every level of our organization. If you’re looking for a career with an organization that values its employees and customers, you’ve come to the right place.

　　Applicants must live within the State of Iowa to qualify for this position.

　　This is a non-merit position. Positions in this class are exempt from the screening and referral requirements of the Iowa Department of Administrative Services - Human Resources Enterprise.

　　Please ensure your work experience and cover letter address the following:

　　Minimum Qualification Requirements

　　Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:

　　1) Graduation from an accredited four-year college or university and experience equal to four years of full-time work in program administration, development, management, or operations.

　　2) Eight years of full-time work experience in program administration, development, management, or operations.

　　3) All of the following (a and b):

　　a. Four years of full-time work experience work in program administration, development, management, or operations; and

　　b. A combination of a total of four years of education and full-time experience (as described in part a), where thirty semester hours of accredited college or university course work in any field equals one year of full-time experience. Graduation from the Iowa Certified Public Manager Program is also equivalent to one year of full-time experience or education.

　　4) All of the following (a, b, and c):

　　a. Two years of full-time work experience work in program administration, development, management, or operations; and

　　b. A combination of a total of four years of education and full-time experience (as described in part a), where thirty semester hours of accredited college or university course work equals one year of full-time experience; and

　　c. A combination of a total of two years of graduate-level education and full-time experience (as described in part a), where twenty-four semester hours of accredited graduate college or university course work in a public-service-related area (e.g., public or business administration, social work, law, education, engineering) equals one year of full-time experience. Graduation from the Iowa Certified Public Manager Program is also equivalent to one year of full-time experience or education.

　　5) Current, continuous experience in the state executive branch that includes one year of full-time work as a Public Service Supervisor or comparable specific management-level position.

　　For additional information, please click on thislink to view the job description. (https://das.iowa.gov/sites/default/files/hr/documents/class_and_pay/JobClassDescriptions/PublicServiceManager1-00784-60784-80784.pdf)

　　Why Choose the State of Iowa?

　　At the heart of our commitment to excellence is a dedication to our most valuable asset – our employees. Discover the outstanding benefits that set us apart as an employer of choice.

　　Our Robust Benefits Package Includes:

　　Competitive Compensation:

　　Enjoy a competitive salary that reflects directly on your skills and expertise.

　　Keep in mind, your wage is just one part of your total compensation. Unlock the complete value of your employment with the State of Iowa by using our user-friendlyTotal Compensation Calculator (https://das.iowa.gov/media/3773/download?inline) .Gain insights into your comprehensive annual compensation, including salary and State-provided benefits.

　　Health and Wellness:

　　Prioritize your well-being with our comprehensive health plans, including medical, dental, and vision coverage. Enjoy the peace of mind knowing that the State of Iowa covers 90% of the premiums, providing you and your loved ones with excellent coverage at a remarkably low cost.

　　Retirement Planning:

　　We are proud to offer the Iowa Public Employees Retirement System (IPERS). A defined benefit plan, IPERS benefits are guaranteed for life, meaning once you retire, you will receive the same monthly benefit for the remainder of your life (once vested). We invest in your long-term financial well-being, so you can retire with peace of mind.Click here to learn more about IPERS (https://ipers.org/members) .

　　Paid Time Off:

　　Life is unpredictable, and at the State of Iowa, we understand the importance of work-life balance. Our leave policies, including paid holidays, vacation, and sick leave with unlimited accrual, ensure you have the flexibility you need for personal and family matters.

　　Professional Development:

　　Elevate your career with continuous learning opportunities. We support your growth through training programs, workshops, and tuition reimbursement.

　　Employee Assistance Program (EAP):

　　We care about your well-being beyond the workplace. Access confidential counseling, resources, and support through our Employee Assistance Program.

　　Diversity and Inclusion:

　　Be part of a diverse and inclusive workplace that embraces all backgrounds and perspectives. We believe diversity is a strength that drives innovation.

　　Join Us - Elevate Your Career:

　　Ready to elevate your career with the State of Iowa?Click here (https://iowa.attract.neogov.com/recruitment/p/benefits) to explore more about our unparalleled benefits and discover what makes us unique. Your success is our priority!

　　01

　　Do you understand that the answers to all of the following questions must be truthful, honest, and accurate to the best of your ability? Please read all questions and answers thoroughly and make sure you understand them completely.Ensure the answers to your questions match the information filled out on your application and the attachments you have uploaded. If the answers to your questions are inconsistent with your application information or uploaded attachments, you will be given zero points for the question.Knowingly misrepresenting the facts when submitting any information related to an application, examination, certification, appeal, or any other facet of the selection process will result in your disqualification from this application and future employment with the state of Iowa.

　　Yes - I understand and agree.

　　No

　　02

　　PLEASE READ CAREFULLY

　　Have you filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq?

　　No - I have NOT filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq

　　Yes - I HAVE filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq

　　Required Question

　　Agency

　　State of Iowa

　　Agency

　　625 Iowa Department of Revenue

　　Address

　　Hoover State Office Building, 4th Floor

　　1305 E Walnut St

　　Des Moines, Iowa, 50319

　　Website

　　https://tax.iowa.gov/

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