Working Title: Project and Systems Coordinator

Job Class: Human Services Program Representative 1

Agency: Human Services Dept

Job ID : 77856

Location : St. Paul

Telework Eligible : Yes

Full/Part Time : Full-Time

Regular/Temporary : Unlimited

Who May Apply : Open to all qualified job seekers

Date Posted : 06/25/2024

Closing Date : 07/08/2024

Hiring Agency/Seniority Unit : Human Services Dept / MAPE DHS Central Office

Division/Unit : Office of Inspector General / Background Studies

Work Shift/Work Hours : Day Shift / 8:00am - 4:30pm

Days of Work : Monday - Friday

Travel Required : No

Salary Range: $27.58 - $40.49 / hourly; $57,587 - $84,543 / annually

Classified Status : Classified

Bargaining Unit/Union : 214 - MN Assoc of Professional Empl/MAPE

FLSA Status : Nonexempt

Designated in Connect 700 Program for Applicants with Disabilities : Yes

The Department of Human Services is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment.

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

*This position has a work arrangement that may allow for telework (within Minnesota or neighboring states) but will be required to meet at the St. Paul office 1 - 2 times a month.*

*This posting is used to fill multiple vacancies.*

This position exists to, under limited supervision, assist in the development, enhancement, support, and management of the Background Studies Division’s NETStudy 2.0 software and processes. NETStudy 2.0 includes “front office” functions meaning interfaces with external users and “back office” functions, meaning internal workflow processes and data interfaces with internal and external agencies.

Responsibilities include:

Manage and oversee the completion of project tasks and on-going management of project components.

Track and coordinate prioritization of NETStudy 2.0 technical development with the state contracted system developer and Minnesota Information Technology (MNIT).

Proactively identify and address issues that could be problematic for DHS or DHS’ customers.

Identify, develop, and oversee processes to address customer service issues received via email.

Communicate complex information to facilitate understanding of the information.

Communicate with a wide range of people with differing knowledge of background studies and NETStudy 2.0.

Access and analyze background study data with a focus on data in NETStudy 2.0.

Minimum Qualifications

Two (2) years of experience utilizing the NETStudy 2.0 system.

Experience must demonstrate the following:

· Managing, training and/or developing processes/procedures

· Experience researching and problem solving user software issues

· Experience using databases, Microsoft Office and SharePoint

· Experience providing clear, concise, and professional verbal and written responses to complex process and systems issues in person, via phone, email, etc.

Preferred Qualifications

Knowledge of applicable Background Studies Laws (MN Chapter 13, 245C, 245A, etc.) and/or background study processes.

Advanced computer and word-processing skills and experience in use of Microsoft Office and SharePoint.

Experience managing multiple work assignments with competing deadlines without compromising the required quality of the work product or causing unintended workflow issues for others.

Monitor and provide status reports related to enterprise systems, vendor relations, etc.

Help desk or other customer service experience.

Variety of experiences working effectively with others from different backgrounds and cultures.

Additional Requirements

To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held.

REFERENCE/BACKGROUND CHECKS - The Department of Human Services will conduct reference checks to verify job-related credentials and criminal background check prior to appointment.

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email [email protected] . Please indicate what assistance is needed.