Description

　　Imagine being part of an agile team, where your ideas have the potential to reach millions. Envision working within a startup atmosphere, while being able to leverage the resources of a Fortune-500 company. Do you have a passion for fostering high impact partnerships? Are you a customer-obsessed expert in relationship management and financial management? If so, this role could be for you.

　　The Amazon Fuse Business Operations organization works across Amazon to bring our consumer service offerings, including Prime, Prime Video, Amazon Music Unlimited, Kindle, Alexa, and more, to hundreds of global partners across mobile operators, OEMs, retailers, banks, QSR and CPG brands, and more. We focus on business growth and value creation for customers. We focus on building trustful relationships with enterprise partners to deliver financial results to partners and Amazon.

　　Our Billing Operations Team is looking for an experienced Program Manager to manage procure-to-pay (P2P) function for our global Preload business. In this role, you will work closely with external partners, product, engineering, business development, technical account managers and finance organization stakeholder teams. This role will manage daily operations of both automated and manual payment mechanisms as well as roadmap and prioritization for automation and partner payment onboarding. Daily operations include but not limited to contract review, partner setup, quality assurance tasks and escalation management. This role will also develop payment SOPs and metrics, contribute to business reviews, and act as the team’s operational interface with the vendor (i.e. external facing role) on payment issues.

　　This position requires a proactive, highly motivated individual with an aptitude for critical thinking and process improvement, who can assist in the strategic development of systems for global payment. The successful candidate will be a self-starter who is comfortable with ambiguity, is analytical and detail oriented, demonstrates backbone, and possesses the ability to work well with cross-functional teams.

　　The ideal candidate will also apply their experience and expert knowledge of procure-to-pay systems, technologies and functions to deliver solutions within schedule and budget constraints. This is the right role for someone with a high attention to detail who wants to take ownership of highly complex functions.

　　Key job responsibilities

　　Perform contract reviews, setup vendors in internal systems, raise purchase orders, distribute payment data, and process automated and manual payments

　　Own month-end closing activities for Billing Ops Team, including developing payment SOPs and reporting/metrics

　　Manage escalation on payment inquiries/disputes and monitor defect injection

　　Lead meetings with internal/external stakeholders regarding a variety of operational/payment issues

　　Manage automation roadmap and prioritization, including requirements gathering, identifying risks, and negotiating tradeoffs with stakeholders

　　Work with engineering, product, tax, accounting and finance teams to build solutions that align with business objectives

　　We are open to hiring candidates to work out of one of the following locations:

　　Culver City, CA, USA | Miami, FL, USA | Nashville, TN, USA | Seattle, WA, USA

　　Basic Qualifications

　　3+ years of program or project management experience

　　3+ years of defining and implementing process improvement initiatives using data and metrics experience

　　3+ years of driving end to end delivery, and communicating results to senior leadership experience

　　Experience supporting accounting/finance customers to set and effectively manage expectations, project deliverables, and drive resolution when conflicts or issues arise

　　Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL

　　Experience using data and metrics to determine and drive improvements

　　Experience working cross functionally with tech and non-tech teams

　　Experience in Procure-to-Pay (P2P) function

　　Preferred Qualifications

　　Experience managing accounting/finance process improvement and/or technology projects with aggressive schedules

　　Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization

　　Bachelor's degree, or CMA or CPA

　　Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

　　Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $59,300/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.