Description

　　The Defect Prevention and Reconciliation (DP&R) organization builds innovative technical products that recognize, reconcile, and prevent exceptions within Amazon’s fulfillment supply chain. We are building a future where we capture, analyze, and explain every inventory defect across all stages of the supply chain (i.e. inbound, distribution, storage, fulfillment, returns). The Defect Reduction Program team, within DP&R is composed of three key defect prevention verticals: defects that exist before they arrive to Amazon, defects that occur within Amazon’s fulfillment network, or defects that lead to customer returns. Our team within Defect Reduction is responsible for vendor compliance and management. The Team’s goal is to increase efficiency and accuracy in inbound receive by removing vendor defects and simplifying the process for our vendors. We own receive related infractions generating chargebacks levied to vendors and the vendor engagement process for NA supply chain for defects created during the inbound receive process.

　　This role is responsible for managing the infraction logic and driving programs in at least one of these verticals, driving step function reductions in defect performance to deliver lower costs to Amazon customers. You will have the opportunity to design/modify system to accurately identify defects and effectively change fault owners’ behavior at scale. You will create a long-term vision for the space, propose new ideas for processes that help eliminate the vendor defects, and partner with and influence key stakeholders to build automated systems to eliminate these pain-points at its source. Independent and flexible with strong communication skills, the successful candidate will have a strong customer focus and experience in data analysis, and project management. Keys to success include a strong motivation to dive deep into root causes and improve processes. Experience working in a cross-functional capacity as well as a proven track record of delivering operational excellence are important qualifications.

　　Key job responsibilities

　　• Operate autonomously to build, develop and manage the adoption and continuous improvement of your program space.

　　• Set delivery/completion dates of program milestones and establish a regular review cadence to report on the state and impact of your initiatives according to established goals. Utilize metrics to deep-dive into issues and uncover business-driving trends and patterns.

　　• Set-up mechanisms to audit and perform necessary course corrections where needed to meet business objectives

　　• Partner closely with other program/product managers, category teams, operations and potentially engineers to deliver on your roadmap.

　　• Drive alignment with senior leaders and key cross-functional partners.

　　We are open to hiring candidates to work out of one of the following locations:

　　Bellevue, WA, USA

　　Basic Qualifications

　　5+ years of program or project management experience

　　Experience using data and metrics to determine and drive improvements

　　Experience owning program strategy, end to end delivery, and communicating results to senior leadership

　　Strong project management skills of breaking down tasks, simplifying roadmaps, establishing owners and timelines, and status reportingExperience with problem solving and root cause analysis combined with proven ability to communicate those analysisAbility to work across multiple teams to create scalable solutions to monitor business performance and interpret key performance metrics into actionable recommendationsAbility to juggle multiple priorities and make things happen in a fast-paced, dynamic environment; bias for action

　　Preferred Qualifications

　　2+ years of driving process improvements experience

　　Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

　　Intermediate/Advanced Knowledge of SQL and Excel or willingness to learn

　　Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

　　Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $92,500/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.