Primary Purpose

　　The primary purpose of this position is register all persons who present for services in the WIC program and Primary Care Clinic by collecting personal, health, demographic and financial information. Additionally, the Processing Assistant III will answer or forward inquiries to the appropriate staff, provide required departmental forms and informational material, receive and scan documents, and maintain other record keeping components; all according to county, state and federal mandates.

　　Essential Functions

　　70% FQHC Patient Registration

　　Greet and admit patients to the facility.Verify appointment date and time and program eligibility prior to processing patient for services.Review, add and/or update patient demographics, insurance details, family household size and income and patient contact information.Demographics include, but not limited to: name, address, responsible party, emergency contacts, phone numbers, communication preference, special population and insured party.Verify insurance eligibility to ensure service coverage and inform patient of financial obligation and/or outstanding balances.Follow the FQHC registration process and the policies and procedures related to the registering and processing of patients for medical services.Obtain proper signatures from patient/guardian giving permission to file insurance, for HIPAA, demographic, insurance and income verification.Signatures for other documents may be required.Scan patient photo ID, insurance, income, and any other related documents into the EHR system.Answer inquires, provide informational materials as needed, document, and maintain record keeping components.Gain consent and setup patient portal accounts.Notify clinic once all information has been verified and updated by moving the appointment status to Check-In.Give patients any related forms to be completed prior to being seen in the clinic, such as Medical History Form or School Assessment.Receive and direct in-coming telephone calls, fax, and correspondence.Schedule clinic appointments as needed.20% WIC Client Services

　　Complete certification/participation application including requirements for eligibility, physical presence, proof of identity, proof of residence, the National Voter Registration Act, and the certification schedule.Answer inquiries, provide informational materials as needed, document and maintain record keeping components.Liaison between the WIC office and various organizations at the Marine Corps Air Station, Cherry Point, including the Naval Hospital, Family Services, American Red Cross, Womens Preventive Services, various squadrons, and any other units that request assistance or information.Review, add and/or update family demographics, family household size and income and patient contact information.Demographics include, but not limited to: name, address, emergency contacts and phone numbers. Inform participant to review rights and responsibilities and obtain signature.Determine need for height/weight measurements and blood work.If needed, collect participants height and weight measurements and order labs.Scan necessary documents into the Crossroads system.Determine participants next appointment type and schedule accordingly.Types include initial certification, subsequent certification, nutritional education and/or mid-certification assessment. Issue food instruments according to food package prescribed by nutritionist, print appropriate number of food instruments, insert food instruments in WIC wallet, and explain how food instruments are used and the provide the brochure of WIC approved foods that can be purchased.Receive and direct in-coming telephone calls, fax, and correspondence.Maintain filing system for all WIC administrative records, voided vouchers, pre-pr nted vouchers, inventory, and reports according to federal guidelines.Print appropriate letters for clients who are or will be ineligible for WIC services.Issue transfer out (VOC) forms and receive transfer in (VOC) forms of participants within the Crossroads system.Maintain daily appointment schedule for the WIC office.10%OTHER

　　Provide backup to other Processing Assistant III positions within the unit. Required to construct letters as the need arises.The Administrative Officer will review all correspondence before documents are released outside of the agency.Correspondence pertains to letters to other agencies, insurance carriers, and health department patients.All documentation should be proofread for spelling, punctuation and grammar.Provide backup to Patient Relations Rep by answering incoming telephone calls for appointment request and process walk-ins.Other duties as assigned by supervisor(s) and or management.In the event of a disaster, may be required to assist as needed.Minimum Education and Experience

　　General knowledge of office or work unit procedures, methods, and practices.General knowledge of and ability to use correct spelling, punctuation, and specialized vocabulary; ability to proofread.Ability to learn and apply a variety of guidelines.Ability to use a variety of office equipment.Ability to work with people with courtesy and tact.Ability to screen communications based on predetermined guidelines to independently respond or route inquires.Ability to record and compile information based on general guidelines.Ability to gather and give information and instructions regarding the work process or procedures.Graduation from high school and demonstrated possession of knowledge, skills, and abilities gained through at least one year of office assistant/secretarial experience; orAn equivalent combination of training and experience.Experience in a routine medical office setting preferred.