Home
/
Bussiness Operations
/
Process Analyst
Process Analyst-July 2024
Gdańsk
Jul 1, 2025
ABOUT THE BOEING COMPANY
At Boeing, you can contribute to work that matters.
10,000+ employees
Technology, Engineering
VIEW COMPANY PROFILE >>
About Process Analyst

  Job Description

  At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

  Boeing Poland Sp.z o.o. is currently looking for a Process Analyst to join our team in Gdansk, Poland.

  The position will be located in Gdansk, in Poland office. However, candidates can work from our office or in hybrid mode from home if preferred.

  Position overview:

  Workplace Solutions is seeking a Process Analyst to join the End User Support. Selected candidate will be responsible for coordination and engagement with Business Partners and Suppliers new product and services deployments, knowledge base script development and maintenance, trend analysis and demand management activities. This role is focused on the operational and strategic support of Boeing's internal enterprise helpdesk (EHD), the scope of this role does not include taking help desk calls. Build and manage EHD partner relationships between internal and external teams, serving as the EHD liaison and teammate advocate on teams requiring knowledge of the EHD. Work collaboratively with executive services, Dell, Information Security, Teammates and all other Boeing partners to develop and enhance existing product support, program requirements and identify new opportunities with partners.

  Position Responsibilities:

  Aligning EHDS scope, roles, responsibilities and specifications across in-house and sourced providers

  Managing relationships and collaboration with and between in-house and sourced providers to meet support requirements.

  Measuring services end-to-end to identify trends and opportunities for strategic, operational or financial improvements.

  Occasional escalation support and teammate/end-user advocacy as needed.

  Liaison between the EHD, Service Integrators, support partners, and teammates

  Relay partner and teammate experience, awareness, concerns across Workplace Solutions

  Communication of new services or updated to LT.

  Identify EHD and partner data requirements, to include metrics, reporting, etc. Ensure the right metrics are being presented to our partners (daily, weekly, monthly, etc.) and our partners present the right metrics.

  Share with our partners how new deployments affect contacts to EHD (coordination of those services)

  Connect partners and teammate needs, find internal expertise and share knowledge

  Solution identification

  Collect feedback on existing products/services from teammate and partner community

  Share best practices with external partners, Microsoft, Cisco, etc.

  Marketing of EHD channels of support and services

  Employer will not sponsor applicants for employment visa status.

  BasicQualifications (Required Skills/Experience):

  Bachelor's degree or higher in computer science or related field or equivalent experience.

  Fluent English.

  Effective verbal communication skills to clearly convey information and ideas to individuals or groups in a manner that engages the audience and helps them understand and retain the message.

  Effective written communication will require candidate to have skill in utilizing different communication materials (e.g., proposals, papers, user guides, reports, articles, promotional materials, brochures, web sites, presentations, speeches) to satisfy a variety of customer requirements and environments.

  Preferred Qualifications (Desired Skills/Experience):

  Highly professional in communication skills and ability to clearly communicate both verbally and in writing in the customer language (without IT jargon).

  Flexible and able to work in a team environment.

  Ability to maintain a positive, calm, can-do attitude even in a stressful situation.

  Must have strong people skills, ability to communicate / trouble-shoot issues over the phone.

  Strong team player with good organizational skills; detail-oriented and able to diagnose hardware/software/system problems.

  Expert in managing multiple tasks at once and meeting commitments.

  Individual must be able to work independently, be self-motivated and take the initiative to solve business issues, meet commitments and document processes and solutions.

  Must be able to work in an environment where urgency is the norm as well as consistent follow-through.

  Individual must be experienced and comfortable working with all levels of users.

  Join us if you want to:

  Have flexible working hours.

  Enjoy additional paid days off for Christmas break (December 24th-January 1st).

  Broaden your experience in international avionics projects, technical workshops, and hackathons.

  Develop professional skills with our virtual learning tools and platforms (O'Reilly Learning,

  Degreed, EdX, Enterprise Mentoring, Communities of Excellence & Practice).

  Benefit from Employee Recognition Program.

  Get Medical Plan (Medicover) and life insurance (Warta S.A.) for you and your Family.

  Participate in Employee Pension Scheme (PPE).

  Enjoy and create with us friendly and inclusive atmosphere in workplace.

  Cooperate and exchange knowledge with international team where we support and respect each other.

  Important information regarding this requisition:

  This requisition is for a locally hired position in POLAND. Candidates must have current legal authorization to live and work in Poland. Benefits and pay are determined at the local level and are not part of Boeing U.S. based payroll

  On Saturday, 12 March 2022, the President of the Republic of Poland signed a law to assist citizens of Ukraine in connection with the armed conflict in that country. As part of this law, Ukrainian refugees in Poland benefit from access to the Polish labor market. Boeing welcomes applications from Ukrainian refugees who are seeking employment in Poland.

  Relocation:

  This position does not offer relocation.Candidates must live in the immediate area or relocate at their own expense

  Equal Opportunity Employer:

  We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.

  We have teams in more than 65 countries, and each person plays a role in helping us become one of the world's most innovative, diverse and inclusive companies. We are proud members of the Valuable 500 and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.

Comments
Welcome to zdrecruit comments! Please keep conversations courteous and on-topic. To fosterproductive and respectful conversations, you may see comments from our Community Managers.
Sign up to post
Sort by
Show More Comments
SIMILAR JOBS
Content SEO Sr. Analyst
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Marketing & Communications Job Det
Operations Consultant
Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how
SUPPLY CHAIN SUPPORT
At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job Overview TE Connectivity's Supply Chain
Target Security Specialist
ALL ABOUT TARGET As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers. Working at Target means the opportunity to he
e-Commerce Department Lead
Company Name:Quality Food Centers Position Type:Employee FLSA Status:Non-Exempt Minimum Pay Range:15.99 Maximum Pay Range:22.65 Position Summary: Assist the Store e-Commerce Supervisor in managing th
Contract Management Trainee
WHAT YOU'LL DO You will be operating in the Financial Planning and Controlling Team and will take part into the whole handling and completion of the contract management database. You will also suppor
Sales Representative - San Francisco - Sustainability Solutions
Why join Stryker? We are proud to be named one of the World's Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryk
e-Commerce Department Lead
Company Name: Kroger Stores Position Type: Employee FLSA Status: Non-Exempt Position Summary Assist the Store e-Commerce manager in managing the day-to-day operation of the store's e-Commerce departm
Logistics Distribution and Transportation Senior Associate
Overview In Transport planning this role is responsible for Managing transport performance and benchmarks, manage continuous improvement program, support sourcing, inbound transportation, outbound pr
Global M&C Operations Senior Coordinator
WHAT YOU'LL DO Our ambition is to transform the Marketing and Communication (M&C) function - making it a truly metric driven function that enhances BCG's performance. As a critical member of the
Copyright 2023-2025 - www.zdrecruit.com All Rights Reserved