Blue Rose Consulting is seeking a Process Analyst to support our work with a federal client in Washington, DC. This is a Hybrid role and is open to U.S. Citizens ONLY. 

　　Successful candidates will be required to have an Active Secret Security clearance.

　　In this role you will:

　　Provide Information Technology Governance Support to the Department of State (DOS), Bureau of Consular Affairs (CA), Office of Consular Systems and Technology (CST)

　　Make recommendations for process improvements and develop target-state process designs, develop implementation plans/roadmaps, and continually revise and report on process efficiencies and redundancies

　　Develop and deliver updated process, policy and procedures documents

　　Support CST's Annual Statement of Assurance process documentation requirements

　　Conduct and document process evaluations against established performance metrics, recommend corrective actions, and conduct lessons-learned sessions

　　Support the Government in monitoring project teams for adherence to policies and procedures.

　　Perform all other Process Improvement activities as directed by the COR/GTM

　　Review CST's current Knowledge Management processes and Systems, including SharePoint, as well as review existing knowledge management documentation with the view to making improvements

　　Recommend improvements to CST's Knowledge Management systems

　　Develop and administer automated workflows and manage related repositories

　　Facilitate lessons learned sessions and document lessons learned for distribution and storage and identify recommendations for further process improvement based on lessons learned;

　　Create process documentation/workflows, knowledge articles and self-service guidance for IT Services

　　Collect and document of business requirements for project and process improvement/automation efforts

　　Facilitate process workflow modeling in order to collaborate on process improvements, automation capabilities and clearly defined end-to-end use cases

　　Review information and trends to ensure that the output of processes are achieving the desired results and that services are meeting agreed-upon service levels

　　Conduct maturity assessments against the process activities to highlight areas of improvement or concerns

　　Track major incident management process and ensure adherence of the process and escalation requirements within the various support and delivery areas

　　Evaluate business operations, workflows, and requirements to identify inefficiencies and areas for improvement

　　Create process models, such as process maps and flowcharts, to illustrate the flow of activities, inputs, and outputs of the process

　　Develop impact assessments and analyze the Return on Investment (ROI) for system improvements

　　Communicate findings, recommendations, and progress to stakeholders and simplify complex information as needed

　　REQUIREMENTS:

　　Candidates must have:

　　1-5 years’ experience in similar role

　　Analytical skills to identify trends, patterns, and inefficiencies in business processes

　　Project management skills to effectively plan and execute process improvement projects

　　Excellent written and verbal communication skills to convey complex information and technical concepts

　　Effective problem-solving skills to develop and evaluate alternative solutions

　　Solid business acumen and understanding of financial analysis and project management principles

　　Technical skills, such as proficiency in flowcharting software, statistical analysis tools, and spreadsheet software, to support process analysis and improvement initiatives

　　Preferred Experience:

　　Knowledge and understanding of the State Department, Bureau of Consular Affairs (CA), the Office of Consular Systems and Technology (CST)

　　Education:

　　Bachelor's degree in computer science or a related field

　　Salary: $70,000 – $105,000, Depending on Experience

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