Company Description

　　At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

　　With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

　　Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

　　Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

　　Job Description

　　Team & Role

　　We are seeking a dynamic, experienced Product Manager to join the Customer Service & Support Operations team. In this critical role, you will determine the organization's technology strategy, work collaboratively with many cross-functional teams to drive outcomes, and ensure the successful delivery of high-quality technology products that propel efficiency and user experience.

　　What you get to do in this role:

　　Lead from the front to define technology roadmaps, deliverables, and outcomes to bring best-in-class implementations to the Support business.

　　• Drive end-to-end plans, engage with executive stakeholders and leaders at all levels, roll out implementations, monitor results, and investigate and triage issues.

　　• Spearhead challenging, innovative, and productive conversations to solve critical business needs in both strategic and tactical circumstances.

　　• Incorporate new ways to improve and innovate by leveraging ServiceNow products.

　　• Identify connections and reconcile possible collisions between different product offerings and roadmaps.

　　• Intake and vet requests for technology resources, including tradeoff decisions.

　　• Create business case and functional requirements.

　　• Actively share knowledge and expertise with the goal of elevating colleagues, teams, and the community of practice.

　　Qualifications

　　Required Qualifications:

　　BA/BS degree or higher in a technical field or other equivalent combination of education and experience

　　• 10+ years of product or technical program management experience in mid- to large- size technology companies

　　• Extensive experience in the business application of technology, analytical approaches, and turning data into insightful executive summaries and stories

　　• Strong technical use-case knowledge of ServiceNow products

　　• Extensive change management know-how in a digital implementation environment

　　• Demonstrated ability to work collaboratively in a fast-moving team environment, while cutting through ambiguity and navigating complexity

　　JV20

　　Additional Information

　　ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

　　At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

　　If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

　　For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

　　Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site .

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