Upwork ($UPWK) is the world's work marketplace. We serve everyone from one-person startups to large, Fortune 100 enterprises with a powerful, trust-driven platform that enables companies and talent to work together in new ways that unlock their potential.

　　Last year, more than $3.8 billion of work was done through Upwork by skilled professionals who are gaining more control by finding work they are passionate about and innovating their careers.

　　Upwork is looking for an experienced and strategic Principal Product Manager to contribute to strategy, identify new big bets, and lead delivery of highly interdependent product capabilities for our Work Management product area. Work Management is the heart of Upwork and it is instrumental to both sides of our marketplace (client and talent) interacting with each other to form a working relationship, and subsequently complete their jobs to be done through partnership on Upwork. We believe that stellar customer experience starts with robust platform capabilities.

　　The Principal Product Manager will partner with the Director of Product, UX Design teams, UX Research, and Engineering to contribute to the vision and user experience for the future of Work Management. Developing products to support multiple geographies carries with it many challenges, especially for a core product capability that touches most other products within the ecosystem, as such candidates with experience delivering software at scale are preferred. After clients and talent match on Upwork, Work Management begins and manages the user journey through to contract completion, including the capture of feedback and sending to the relevant teams. You will report to the Director of Product Management, Work Management.

　　Your Responsibilities: You will help execute the monetization strategy for Upwork, balancing the needs of both clients and freelancers while maximizing revenue growth. Collaborate with cross-functional teams, including engineering, data, marketing, and sales, to provide innovative solutions that create value for users and achieve our goals. You will develop an understanding of the competitive landscape and identify opportunities for differentiation and growth. These learnings will contribute to our strategy definition with this role acting as a key author. Establish and track key performance metrics, analyzing data to identify trends and inform decision-making. While this is an Individual Contributor role, we are looking for a leader who will provide mentorship, guidance, and direction to other product managers to ensure their success and growth. You will lead with influence to inspire your product development team to solve new problems; without managing, you will be responsible for driving the roadmap definition forward alongside UX, UX Research, and Engineering. Develop and maintain a product roadmap, prioritizing features and enhancements based on customer needs, market trends, and business objectives. Contribute to product vision and collaborate with UX Research to identify market changes, user problem areas, and new business opportunities. Translate marketplace and enterprise requirements into generic platform capabilities that encompass core product platforms and associated customer experiences What it takes to catch our eye: Proven experience executing global, large scale products with complex technical requirements. Ability to synthesize complex data and identify actionable insights to tell a succinct data story. Experience managing high-performing teams of variable skill sets. Ability to build relationships and influence stakeholders at all levels, including executive leadership. Familiarity with the freelance and gig economy landscape, with a passion for creating economic opportunities for people around the world. Experience with Agile development methodologies and an understanding of software development best practices. Prior experience in a two-sided marketplace or a similar platform-based business. An understanding of the Upwork platform and the unique challenges and opportunities it presents. Experience with international markets and the nuances of different regions. Proven track record of solving user problems by delivering technically complex and highly visible projects concurrently, while contributing to strategy and long term vision for Work Management. Due to the interconnectedness, you must have strong collaboration skills and assertive project ownership to drive results across multiple other product lines and cross functional leaders. The annual base salary for this position in California and Washington ranges from $172,000 - $225,000. The range displayed reflects the minimum and maximum salary for this position in California and Washington, and individual base pay will depend on your skills, qualifications, experience, and location. Additionally, this position is eligible for the annual bonus plan or sales incentive plan and eligibility to participate in our long term equity incentive program.

　　Come change how the world works.

　　At Upwork, you'll shape talent solutions for how the world works today. We are a remote-first organization working together to create exciting remote work opportunities for a global community of professionals. While we have physical offices in San Francisco and Chicago, currently we also hire full-time employees in 19 states in the United States.

　　Our vibrant culture is built on shared values and our mission to create economic opportunities so that people have better lives. We foster amazing teams, put our community first, and have a bias toward action. We encourage everyone to bring their whole selves to work and grow together through development opportunities, mentorship, and employee resource groups. And oh yeah, we've also got amazing benefits - including medical insurance for you and your family, unlimited PTO, 401(k) with matching, 12 weeks of paid parental leave, and a generous Employee Stock Purchase Plan. Check out our Life at Upwork page to learn more about our benefits and the employee experience.

　　Check out our Careers page to learn more about the employee experience.

　　Upwork is proudly committed to recruiting and retaining a diverse and inclusive workforce. As an Equal Opportunity Employer, we never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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