Discover. A brighter future.

　　With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

　　Come build your future, while being the reason millions of people find a brighter financial future with Discover.

　　Job Description:

　　At Discover, be part of a culture where diversity, teamwork and collaboration reign. Join a company that is just as employee-focused as it is on its customers, and which is consistently awarded for both. We’re all about people and our employees are why Discover is a great place to work. Be the reason we help millions of consumers build a brighter financial future and achieve yours along the way with a rewarding career.

　　Job Description:

　　This position will be part of Discover Home Loans (DHL) Operations Strategy team. The Process Owner will be responsible for ownership within the Processing, Underwriting, or Closing/Funding teams. General responsibilities include:

　　Manage operational and regulatory risk.

　　Utilize key performance metrics to track, communicate and improve service levels, quality, and efficiency.

　　Own and manage vendor relationships and oversight.

　　Work with product teams to build product roadmap to improve operational capabilities and support operational readiness activities.

　　Responsibilities

　　Serves as the primary liaison between business partners and operations teams for servicing processes.

　　Collaborates with business partners on process enhancements; communicate operational implications; suggest alternatives that may achieve the same objectives but with more favorable impact to operations (e.g., lower cost, less complexity); commit to approaches selected by leadership and lead their implementation.

　　Relationship management with business partners and management of system related projects from idea to implementation.

　　Ensures sound operational processes and procedures are developed and documented.

　　Develops any necessary remediation plans and ensure their timely completion.

　　Actively monitors servicing quality levels, communicate opportunities for improvement and collaborates with operations to improve service levels.

　　Plan, coordinate, and execute activities that support business partner initiatives across the organization and ensure operations expectations for timeliness, quality and efficiency are delivered in conjunction internal and external parties.

　　Minimum Qualifications

　　At a minimum, here's what we need from you:

　　Bachelor's Degree in Business, Social Science, or related field

　　6+ years of experience in Customer Service, Financial Services Operations, or related

　　In lieu of a degree, 8+ years of experience in applicable line of business (Deposits, Personal Loans, Student Loans), or related field

　　Preferred Qualifications

　　If we had our say, we’d also look for:

　　Master's Degree in Business, Arts, Social Sciences, or related field

　　Hands on experience with RESPA-TILA disclosure guides and mortgage regulations including but not limited to: TRID, FDPA, ECOA, HMDA, RESPA, Regs B and Z, etc.

　　Strong knowledge of all loan operations functions, especially in mortgage lending.

　　Demonstrated leadership in identifying and facilitating resolution of requirements, processes, and project issues.

　　Application Deadline:

　　The application window for this position is anticipated to close on Jan-16-2024. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.

　　Compensation:

　　The base pay for this position generally ranges between $88,500.00 to $149,300.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.

　　Benefits:

　　We also offer a range of benefits and programs based on eligibility. These benefits include:

　　Paid Parental Leave

　　Paid Time Off

　　401(k) Plan

　　Medical, Dental, Vision, & Health Savings Account

　　STD, Life, LTD and AD&D

　　Recognition Program

　　Education Assistance

　　Commuter Benefits

　　Family Support Programs

　　Employee Stock Purchase Plan

　　Learn more at MyDiscoverBenefits.com .

　　What are you waiting for? Apply today!

　　All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.

　　Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights) (https://urldefense.com/v3/__https:/www.eeoc.gov/poster__;!!MjXRb4uW6x5k!ABIVgRw0WsyX2wfQC-pKxK3V9X4h1NBUGgjO7EM8PTvp5MNRgpEuVC_jVk0fcn_ISAZjmwkbLuUIrj8mFedCBkyz$)