Presales Coordinator – Parcel Locker Solutions – Japan - Hybrid:

　　We’re committed to developing, retaining, and keeping people like you engaged and motivated, which means you can look forward to joining a company with a culture of diversity, fairness and respect. Promoting internal mobility and preserving a good work/life balance for our employees, means we can offer you both local and international career opportunities, and provide you with regular feedback and performance reviews, helping you to define your career development plan and identifying any learning, training and support needed.

　　Want to commit your talent to an organization that truly values your contribution? Looking for a place where you can be a game changer, innovate, and unleash your true potential? We call it: The Power Of You.

　　Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They make us EPIC. Together.

　　Your role:

　　Reporting to Masahiro Sakurada – Operations Director, you will be the first Presales specialist at Packcity Japan (Quadient). We’ll be relying on your experience in Presales combined with your analytical skills, to provide technical solutions to new & existing partners. This is an exciting opportunity for you to join and add value to a dedicated and friendly team, in a role where you’ll be an independent contributor that has a lot of cross functional engagements.

　　You will develop an excellent understanding and knowledge of our solutions (Hardware & Software), supporting the sales team, attending meetings with clients to determine technical and business requirements, ensuring that all necessary information is collated prior to producing a solution. You’ll deliver technical presentations, explaining and discussing the features and configuration possibilities regarding the product, analysing, and finding the best compromise with the customer regarding their needs; you’ll also deliver training on solutions and provide product support to channel partners and internal stakeholders.

　　You will lead partners, customers, and carriers on their path to new projects clarifying needs and wants regarding system/technical requirements and you’ll work on the integration of these needs inside our development roadmap, accompanying customers in the deployment of new/features and services, and organising/participating in tests/demonstrations.

　　You’ll support integration and development of local projects, creating specification documents in English/Japanese for new projects, synchronising with Japan IT and R&D to confirm projects content/updates/schedule. You will also work with Product Management to feedback on issues with current products and provide input around new products, preparing, participating and illustrating meetings with both parties helping smooth the communications.

　　Finally, you will support system development, staying alert on the development of group releases, new software versions & server updates, and you’ll analyse new developments, assessing the need to update PCJ’s test program with R&D as well as reassuring partners by providing timely and precise information.

　　What you bring:

　　You have proven success and experience in Technical Presales or as an IT system engineer within an international technology organisation.

　　You can demonstrate your ability to showcase and tailor solutions based on a customer's problem and you possess excellent strategic thinking.

　　Managing complex projects and multi-tasking comes naturally to you; you have excellent organizational skills and problem-solving skills.

　　You are a self-motivated person with strong communication skills and interpersonal skills, and you can flourish with minimal guidance; you’re proactive and can handle uncertainty.

　　You can demonstrate proficiency in Word, Excel, Outlook, and PowerPoint.

　　You are fluent in both verbal and written Japanese with business level English.

　　Benefits:

　　In addition to a competitive salary, you’ll also receive:

　　Employee Assistance Program

　　Flexible work hours

　　Free access to Udemy through our learning hub

　　An opportunity to get involved with our Empowered Communities and our Philanthropy program - Quadient Cares

　　Our Hiring Process:

　　Once you apply, your application will be reviewed by our recruitment team. If you’ve got the skills and experience we’re looking for, you’ll be invited to have an initial conversation with a recruiter, where you’ll get to find out more about the opportunity and we can learn more about you. If things go well, you can then expect 2 – 3 interviews with the hiring team after which a decision will be made. If you’re successful, you’ll then be introduced to our HR team who will help you through the onboarding process.

　　Let’s be EPIC together, click on the Apply button now!

　　About Quadient:

　　Quadient (formerly Neopost), is one of the global leaders in digital and physical communication. Present in 29 countries, it generated €1.1 billion in turnover in 2021 thanks to three businesses:

　　Publishing Intelligent Communication Automation software

　　Mail Related Solutions

　　Automatic Parcel Lockers (Parcel Locker Solutions)

　　We exist to help organizations simplify the connection between their customers and what matters most. From mortgage approvals, medical results, and insurance claims to accounts receivables, invoices, and inbound packages.

　　Every day - we help companies manage over 788 million connections with their customers. Our award-winning solutions and best in class customer service are the reasons we have grown to become the driving force behind the world’s most meaningful customer experiences.

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