Company OverviewAt Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we're living up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer - safer communities, safer schools, safer hospitals, safer businesses - safer everywhere. We're building integrated technologies that help protect people, property and places. We're connecting public safety agencies and enterprises - enabling the collaboration that's critical for a more proactive approach to safety and security. We're committed to solving for safer every day because the work we do here matters.Department OverviewCMSO Software Enterprise Operations Organization is a group that delivers software solutions to the public safety sector.  Our group is committed to providing the technology, knowledge, and tools that will allow our customers to focus on their mission critical goals and responsibilities. We provide support for ground breaking products and solutions that enable public safety entities to respond more quickly and safely to emergent situations. PSA deploys and supports products such as Computer Aided Dispatch, Records Management Systems, Jail Management Systems and Mobile Data Computing, among other offerings. SPSS is a fast-paced environment that seeks motivated and professional individuals willing to work towards our goals as an organization.Job DescriptionJob DescriptionPrimary Responsibilities of the PremierOneOnsite Support Manager:Supervise, lead, and motivate, including career pathing and HR dutiesSet and hold team members accountable to goals and milestones, including identifying opportunities to delight the customerCoaches and motivates techs to ensure customer satisfaction and adherence to CMSO standards and resolving issues within a defined timeframeHolds each tech accountable for total ticket ownership, own and drive each ticket assigned, utilizing technical skills and fostering both customer and internal relationships to drive issue to resolutionProvide ongoing support through regular 1:1 meetings by monitoring progress, providing training as needed, and ensuring expectations are met and exceededEnsure employees know how to respond to what is being asked, maintain a "how can I help?" attitude, and represent Motorola in a professional mannerMinimum Requirements:Strong communication and interpersonal skills to lead and mentorExcellent problem solving, leadership, and customer service skillsAnalytical, efficient, and thorough approach to leading and resolving complex customer issuesAbility to remain calm and courteous under pressure and navigate tense situationsFamiliarity with Windows and Linux operating systems, basic networking, and related hardwareExcellent verbal and written communication skillsWilling to travel 20% of the yearPreferred Experience, Education, and/or Training:Bachelor's Degree in Computer Science or equivalent industry experience6 months experience with the PremierOne Product(s)Knowledge of and/or basic skills in: Microsoft Windows Azure, Unix, Linux Server, and Desktop Operating Systems (Active Directory)This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers#LI-DB#LI-REMOTEBasic RequirementsAssociates Degree OR Bachelors Degree with 1-2 years of formal technical courses in a PC-related field2+ years of experience in customer serviceMust be able to obtain background clearance as required by government customerLegal authorization to work in the U.S. indefinitely is