Summary

　　Serves as the customer service representative for all hospice agency referralsources, including sales calls, hospice education and information, andcommunity in-services regarding hospice.

　　Responsibilities

　　Helps build collaborative working relationships both internally andexternally.Responsible for being a good steward of the company's financial resources byprojecting a return on monies spent and managing to a marketing expensebudget.Responsible for executing effective sales calls that identify and meet theneeds of the referral community and clearly communicate the features andbenefits of the LHC Group. These include pre and post call planning,establishing rapport, effective questioning skills, proposing solutions,handling objections and closing.Successfully executes a weekly, monthly, and quarterly strategy toincrease market share through key account development includingprospecting/diversification and call frequency/routing. Plans activity tomaximize territory coverage of both existing and prospective accounts.Participates in collaborative strategic planning and problem solving as itrelates to marketing growth strategies and community educationResponsible for achievement of admission goals/expectations as establishedat hire or at review of annual agency budget goals.Completes specific assignments timely as requested by supervisor.Attends staff meetings to give an update regarding accounts, customerneeds, and progress towards agency growth strategies.Coordinate in-services with community and medical-based groups to educate themon hospice services on an as needed basisResponsible for checking e-mail daily and responding to phone messages within24 business hours.Responsible for all sales administration duties including, but not limitedto, CRM compliance, expense reports, payroll time sheets, medicaldirector time sheets, strategic territory planner, PTO requests,paperwork (POC) delivery or pick-up when needed.

　　Education and Experience

　　Education RequirementsHigh school diploma or equivalent requiredEducation DesiredBachelor's Degree preferredTwo to three years of prior successful Hospice sales experience preferredSkill RequirementsAbility to professionally and effectively interact with a variety ofindividuals.Ability to be creative and generate ideas as they relate to marketing andcommunity education.Effective and persuasive communication skills with a positive and outgoingattitudeStrong time management and organizational skills. Proficiency in the use ofMicrosoft Office Suite (Word, Excel, Power Point, and Outlook).Must have independent means of transportation, possess a valid driver'sLicense and able to drive.Some understanding of home health/hospice coverage issues.Ability to maximize cost effectiveness in the use of resources.

　　Equal Opportunity Employer - vets, disability.