Posting Details

Posting Details

Position Title Assistant House Manager

Student Status Work Study Optional –You are not required to be a Federal Work Study Recipient to hold this position.

Work Location Springfield Campus

Department Juanita K Hammons Hall

Hiring Range $12.30/hour

Department/Employer Operating Hours Varies - mostly evenings and weekends

How many hours per week are required? Varies

Description of Primary Duties

At Juanita K Hammons Hall, Assistant House Managers are responsible for the front of house operations during the run of a performance or event. This includes the lobby and audience areas. Assistant House Managers welcome the public to the theatre and oversee their safety and well-being before, during, and immediately after a show. They are responsible for opening and closing the house before and after a show with diligence and speed. They need to be able to communicate well, and work as a team with fellow employees. This position also works closely with Hammons Hall volunteers, who serve as ushers and ticket-takers. An assistant house manager needs to be friendly, punctual, and reliable.

Key duties of this position include:

Responsible for ensuring excellent customer service from front-of-house staff.

Assists with front-of-house operations for public and preview performances.

Provides an excellent patron experience at all performances.

Manages printed program distribution and secures programs and other patron materials.

Maintains the appearance of the lobby and all public areas; communicates with Maintenance, as necessary, to ensure a clean environment.

Resolves conflicts with patron issues.

Coordinates volunteer positions during shows.

Coordinates performance timelines with backstage, including preshow lecture, curtain speeches, and intermission.

Maintains ticket-scanning equipment, assistive listening devices, and walkie-talkies for communicating with co-workers.

Completes and distributes house report for each performance, if required.

Provides leadership in emergency situations, including fire alarm and inclement weather warnings.

Works to ensure all house management needs are met

Please note: this position is a public-facing position and requires a specific professional dress code for most shows. Assistant House Managers are expected to provide their own professional attire.

Required Qualifications

Customer service experience, ability to lift up to 40 pounds for short periods of time, and flexible schedule.

Required Certifications

Additional Qualifications

Special Instructions to Applicants

Contact Information

[email protected]

Disclaimer

Disclaimer for off campus positions only.

EO/AA and Diversity Statement

Non Discrimination Statement

Missouri State University is a community of people with respect for diversity. The University emphasizes the dignity and equality common to all persons and adheres to a strict nondiscrimination policy regarding the treatment of individual faculty, staff, and students. In accord with federal law and applicable Missouri statutes, the University does not discriminate on the basis of race, color, national origin (including ancestry, or any other subcategory of national origin recognized by applicable law), religion, sex (including marital status, family status, pregnancy, sexual orientation, gender identity, gender expression, or any other subcategory of sex recognized by applicable law), age, disability, veteran status, genetic information, or any other basis protected by applicable law in employment or in any program or activity offered or sponsored by the University. Sex discrimination encompasses sexual harassment, which includes sexual violence, and is strictly prohibited by Title IX of the Education Amendments of 1972.

This policy shall not be interpreted in a manner as to violate the legal rights of religious organizations or military organizations associated with the Armed Forces of the United States of America.

The University maintains a grievance procedure incorporating due process available to any person who believes he or she has been discriminated against. Missouri State University is an Equal Opportunity/Affirmative Action/Minority/Female/Veterans/Disability/Sexual Orientation/Gender Identity employer. Inquiries concerning the complaint/grievance procedure related to sex discrimination, including sexual harassment and sexual assault, should be addressed to the Title IX Coordinator, Carrington Hall 205, 901 S. National Ave., Springfield, Missouri 65897, [email protected], 417-836-8506, or to the Office for Civil Rights. All other inquiries concerning the grievance procedure, Affirmative Action Plan, or compliance with federal and state laws and guidelines should be addressed to the Equal Opportunity Officer, Office for Institutional Equity and Compliance, Park Central Office Building, Suite 111, Springfield, Missouri 65897, [email protected], 417-836-4252, or to the Office for Civil Rights. (Res. Board Policies No. 70-11; Bd. Min. 10-28-11.)

Posting Detail

Open Date 05/29/2024

Close Date 09/06/2024

Posting Number 20240089STU

Applicant Documents

Required Documents

Resume

Unofficial Transcripts - 1

Optional Documents

Cover Letter

Supplemental Questions

Required fields are indicated with an asterisk (*).

Due to the nature of the performing arts, most of our events take place in the evenings and on weekends. Please indicate your availability to work throughout the year. (Open Ended Question)How many credit hours are you enrolled in for the upcoming fall semester?

(Open Ended Question)

Briefly describe your customer service experience. (Open Ended Question)

Is your cumulative and/or semester GPA a 2.00 or better? Yes

No

I don't know

Are you currently seeking a degree (or teacher certification) at Missouri State University? Yes

No

I'm not sure.

Are you a current Missouri State University Student? Yes

No