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Planning Specialist - Customer Experience
Planning Specialist - Customer Experience-March 2024
Reading
Mar 28, 2026
About Planning Specialist - Customer Experience

  Reference #: 5569Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!

  Key Relationships:

  Planning & Scheduling Supervisor

  Planning & Scheduling Sr. Leader

  Director Routing and Scheduling

  VP Logistics

  Branch Managers, Service Managers, and Technicians

  Contact Center colleagues

  North America Managers and Colleagues

  Key customers

  Strong relationships within customer organization and Field

  Job Summary:This role will utilize route analysis software to adjust territory plans to create effective and efficient daily and weekly tactical route plans for assigned branch locations. They will perform data analysis of plans, resource availability and territory. This role will also maintain geographic codes, addresses and customer information and Report metrics on a daily basis to Service Planning Supervisor and Branch Managers/Technicians.

  Key Performance Indicators:

  Work Orders scheduled per day/month

  30 and 60 day completion rate

  Planned Miles between Work Order

  Principal Duties and Responsibilities:

  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Responsibilities and essential job functions include but are not limited to the following:

  Creates route plans using work order data and route analysis software

  Communicates routes within assigned territory to service personnel

  Summarizes and reviews plans daily with the Service Planning Supervisor

  Creates summary reports daily and provides to supervisor

  Performs other duties as assigned

  CANDIDATE SUMMARY

  Required Experience:

  Advanced knowledge of Routing and Scheduling software systems

  Advanced knowledge of the company's branch service department as it relates to resources, territory structure, advanced planning of recurring services and schedule availability for unplanned demand

  Verbal and written communication skills, including public speaking

  Analytical skills and attention to detail

  Advanced skills with MS Office Applications (Word, Excel, Outlook, PowerPoint)

  Ability to read, analyze, and interpret general business documents, maintenance instructions, procedural manuals and/or government regulations

  Ability to manage multiple, repetitive tasks

  Basic understanding of texting software or other forms of software needed to accomplish this objective

  Ability to effectively interact with co-workers and the public

  Basic knowledge of the company's operating systems

  Required Leadership Traits and Characteristics:

  Outstanding communication skills with demonstrated ability to influence at all levels with a range of internal and external stakeholders including customers, employees, and suppliers as required.

  Able to demonstrate strong levels of drive, work ethic and personal accountability with the ability to work under pressure while maintaining sound judgement and a rigorous focus on the details.

  Acts with the highest standards of integrity at all times and builds enduring and trusting relationships across all key stakeholders.Formal Education, Qualifications or Training:

  High school diploma or (GED) or equivalent combination of education and/or experience in the service industry

  1-2 years of related experience as dispatcher and/or customer service agent

  Physical Demands and Working Conditions:

  The physical demands are representative of those that must be met by an employee to perform the essential function to this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  Incumbent must be prepared to:Move up to 10 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.Sitting for long periods of time while using office equipment such as computers, phones and etc.Fingering and Repetitive mot ons; such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment.Express or exchange ideas with others through the use of spoken word, quickly, accurately, and at an easily audible volume, and receive detailed information through oral communication at usual speaking levels without correction, and/or make fine discriminations in the nature of sounds in the environment.

  Incumbent is required to have:Close visual acuity to perform detail-oriented activities at distances close to the eyes, as well as visual acuity to perform activities at or within arm's reach with skill, control, and accuracy, such as preparing and analyzing data, viewing computer screen and expansive reading.

  Incumbent will be subject to:Inside working conditions: The change of building environment such as with or without air conditioning and heating.

  Why Choose Rentokil ?

  A career with Rentokil can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives.

  Below you'll find information about some of what Rentokil has to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria.

  Click to read more about our Total Rewards Program which includes:

  Professional and Personal Growth

  Multiple avenues to grow your career

  Rentokil is a Drug Free workplace

  Training and development programs available

  Tuition Reimbursement benefits (for FT Colleagues)

  Health and Wellness

  Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more

  Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1

  Savings and Retirement

  401(k) retirement plan with company-matching contributions

  Work-Life Balance

  Vacation days & sick days

  Company-paid holidays & floating holidays

  A company mindset that prioritizes health, safety, and flexibility

  We are looking for individuals who want to make a difference where our customers live and work. Is that you?

  Our companies are proud to be Affirmative Action (AA) and Equal Opportunity Employers (EOE) inclusive of veterans and those with disabilities.

  California residents click  to review your privacy rights.

  By applying to this position, you consent to receive an initial text message to collect your communication preferences. Message and data rates may apply. You can opt-out any time.

  We are Proudly an Equal Opportunity Employer! EOE AA M/F/Vet/Disability Link to Federal employment poster: http://www1.eeoc.gov/employers/upload/eeocselfprint_poster.pdf

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