Graduate Technical Support Engineer - Aerospace

　　Company : Safran Helicopter Engines

　　Job field : Customer services and support

　　Location : Segensworth North Fareham Hampshire , England , United Kingdom

　　Contract type : Permanent

　　Contract duration : Full-time

　　Professional status : Employees / Staff

　　Spoken language(s) :

　　English Fluent

　　# 2024-134042

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　　Job Description

　　Safran Helicopter Engines are the world's leading manufacturer of rotorcraft turbines and the only one dedicated exclusively to this market. Our UK facility is the European Maintenance Centre Hub for the SHE Group, performing level 1 to level 3 maintenance and repairs on complex helicopter engine components. Our experienced teams partner with our broad, global customer base, providing both technical expertise and broader support in both the fixed wing and rotary wing markets.

　　We are seeking a Graduate in either Mechanical or Aerospace Engineering to join our Military Business team as a Technical Support Representative.

　　What will I be doing?

　　The main activities of this role include:

　　o Define optimum workscope for each module to meet the customer demand / requirements by working with Fleet Manager, ML2 and ML4 (level of repair taking into account incoming damage & available life versus Maintenance Manual limits & customer requirements such as minimum life).

　　o Review, challenge and improve ML4 quotations for engines, modules and Line Replaceable Units (LRUs) with a cost and part saving mindset.

　　o Discuss Field Event rejection reports produced by Field Service Representatives as required in order to correctly make workscope decisions and to ensure that the ML4 receives the required level of information to support the repair process

　　o Technically review documentation of all LRU's arriving at TMUK for dispatch to appropriate Repair sites.

　　o Represent Safran HE at meetings with suppliers including Safran HE's Repair Centres and the Military Maintenance Centre.

　　o Actively participate in the use of Quality processes such as Quick Reaction Quality Control (QRQC) and quality investigations.

　　o Support RTM322 Service Engineer with tasks such as writing investigation workscopes, following technical investigations, performing reliability analyses etc.

　　o Responding to queries from Maintenance Centres and Repair Centres regarding UK MOD RTM322 maintenance and repair activities.

　　Complementary Description

　　Why us?

　　Operating worldwide, Safran Helicopter Engines employ 5,900 people and have more than 2,500 customers in 155 countries, and 22,000 engines in service.

　　Located in Fareham on the South Coast of the UK, we've been a leader in the aerospace market for over 80 years, with a reputation for putting our customers first. Supporting both the civil and military markets, our UK facility is the European Maintenance Centre Hub for the Safran Helicopter Engines Group.

　　As a valued member of our team, these are just a few of the benefits you'll receive:

　　25 days holiday a year (plus bank holidays)

　　Additional day for every 10 years' service

　　Flexitime – where you can accrue up to your contractual hours

　　Option to leave from 12:30 on Friday

　　Hybrid working – on site 3 days per week from home 2 days

　　On site restaurant with daily £1.50 subsidy for lunch

　　Costa coffee on site

　　Generous pension contributions (7% after 3 months)

　　Health cash back scheme (after probation)

　　Purchase of company shares (after 3 months)

　　Annual bonus of up to 3%

　　Company sick pay

　　Our dedicated Benefits Portal with a range of lifestyle benefits, including life assurance, cycle to work, retail discounts, access to healthcare & wellbeing services)

　　Ample free parking

　　Green scheme

　　Accrue points for traveling to work by bike, walking, public transport or car share

　　Once a quarter receive Amazon vouchers for the points (40 points = £10)

　　Job Requirements

　　What do you need from me?

　　Must have:

　　Engineering degree or equivalent (such as technical apprenticeship plus commensurate experience) (preferably in Aeronautical / Mechanical Engineering)

　　Self-organised and able to manage multiple ongoing queries / actions / enquiries

　　Good standard of written English (grammar, spelling, politeness)

　　Excellent standard of spoken English (telephone, meetings)

　　Competent user of MS Office products

　　Good people person – friendly, calm, respected

　　Attention to detail

　　Self-driven

　　Consistently delivers on commitments (deliverables on time)

　　Ability to positively represent Safran towards the customer

　　Desirable:

　　Helicopter gas turbine knowledge

　　High level of competence with MS Excel and MS Word

　　Could have:

　　Safran RTM322 gas turbine knowledge & experience

　　Demonstrable capability of data analysis

　　PowerBI user including data architecture

　　What's my next step?

　　Please apply via the website and if you have what we are looking for, a member of our talent acquisition team will be in touch.

　　We want Safran Helicopter Engines UK to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks.

　　We're committed to building a strong, diverse workforce and making Safran Helicopter Engines UK an inclusive place to work.

　　Specificity of the job

　　Two weeks initial engine type training courses in France

　　Occasional travel to customer locations, circa 3 - 4 times per year

　　Locate your future workplace

　　Concorde Way,PO15 5RL

　　Segensworth North Fareham Hampshire

　　England United Kingdom

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　　Safran is an Equal Opportunity Employer

　　All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.