Physical Identity and Access Administrator

　　Job Req ID: 25717

　　Posting Date: 19 Jan 2024

　　Function: Security

　　Location:

　　Martlesham Heath, Ipswich, United Kingdom

　　Salary: Competitive with Great Benefits

　　Key Purpose of the Role

　　The Physical Identify Access Management (PIAM) key function is to control authorised access to the BT Estate this includes BT, Openreach, contractors, 3rd parties and Communication Providers (CPs). The PAIM team is a critical part of the BT Security framework to defend our assets, employees and customers from physical intrusion, cyber-attacks and insider threats. We are an integral part of BT’s risk management strategy.

　　The PIAM team automates physical access management tasks, removing human error and enabling attribute-based physical access controls to be put in place. This ensures that people only have the physical access they need to do their job, which improves safety and security outcomes. Additionally, it delivers a full audit trail of physical access management processes so that we can demonstrate compliance to our auditors.

　　The PIAM team sits within the wider Networks and Security team. We are a small team, dedicated to delivering innovative secured solutions to our customers including (BT, Openreach and third parties).

　　Key Responsibilities of the Role

　　The PIAM role is responsible for controlling authorised access to the BT Estate to support the reduction of security threats by undertaking the key responsibilities.

　　Taking ownership of problems and enquiries on PIAM activities through all communication streams to meet SLAs and enable access to the BT Estate in line with BT policy.

　　Processing orders received for cards, keys, and other access/authentication tokens, in accordance with local processes to meet SLA’s.

　　Responsible for managing the on/off boarding process for CPs and 3rd parties in accordance BT’s policy and compliance regulations.

　　Providing regular access/asset reporting and management information for the services provided by the PIAM team and supporting the provision of building utilisation data.

　　Maintain building access configuration and the zone approval process working with Physical Security Advisors and other stakeholders in line BT Security Policies.

　　Responsible for reporting & escalating faults affecting any of the PIAM systems. To identify access control issues promptly and support to solutions to prevent their occurrence.

　　Provide support for PIAM applications their development, testing and deployment.

　　Support the use and development of PIAM methodologies, processes and procedures, document ideas for improvements, assist knowledge capture and provide feedback where appropriate.

　　Carry out routine stock control checks, replenish stock when required and escalate any stock related concerns to the PIAM Manager

　　Skills/Knowledge

　　Mandatory

　　Must have the dexterity to print, package and post ID Cards, keys and tokens

　　Must have a good computer skills: Outlook, Word, Excel, Access etc

　　Must have ability to understand customer service impact and priorities

　　Must have be a problem solve.

　　Must be able to take ownership of problems and escalate these through to resolution

　　Must have excellent communication both written and verbal

　　Must be have been a UK resident for a minimum of 5 years (SC clearance maybe required in the future)

　　Would be nice

　　Worked in the Physical Identity and Access Management or other similar industry before

　　Understands the role of the Physical Security Operations Centre in the business setting.

　　Awareness/Knowledge of BT’s Security Systems, processes and procedures

　　Awareness/Knowledge of external accreditations such as ISO27001 and 23001

　　Awareness/Knowledge of any relevant security changes within BT or industry for example 27001, 23001, TSA etc.

　　Awareness/Knowledge of ISO 9001.

　　Benefits

　　At BT, we entertain, educate, and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses, or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development.

　　Competitive salary

　　BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%

　　25 days annual leave (not including bank holidays), increasing with service

　　Huge range of flexible benefits including cycle to work, healthcare, season ticket loan

　　World-class training and development opportunities

　　Option to join BT Shares Saving schemes.

　　Discounted broadband, mobile and TV packages

　　Access to 100’s of retail discounts including the BT shop

　　About us

　　BT is part of BT Group, along with EE, Openreach, and Plusnet.

　　Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.

　　We value diversity and celebrate difference. As Philip Jansen, our CEO, says ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’

　　We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development.

　　This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.

　　A FEW POINTS TO NOTE:

　　Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

　　DON'T MEET EVERY SINGLE REQUIREMENT?

　　Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.