Job Description Summary

　　You will join the global services Team, a handful of people working at helping regional service P&Ls grow.

　　You will reinforce and improve business processes and IT apps enabling to propose the right service at the right time to the right customer, and thus enabling us to keep growing profitably. The role’s achievements will have a high visibility internally and with our customers.

　　Job Description

　　Essential Responsibilities

　　Review business processes and identify areas of improvements.

　　Map the Services Teams’ current practices.

　　Create guidelines and support internal trainings.

　　Define specifications for digital implementations.

　　Follow up implementation with digital Team (in Salesforce.com, ServiceMax, and other platforms).

　　Own testing and feedback of “Service 360” customer portal for enhanced customer experience.

　　It involves interacting with various stakeholders and functions (Sales, Project Management, Sourcing, Service operations, marketing, …) as well as with the regional service P&Ls.

　　Qualifications/Requirements

　　Bachelor’s (or Master’s Degree) in Business, Marketing, or Engineering from an accredited college or university

　　Analytical skills and ability to express in a concise way

　　Strong interpersonal skills, ability to work with people from different functions or regions.

　　Self-motivated, independent, and able to work effectively in a matrixed, globally based teams

　　Proficient in Microsoft Excel and other office tools

　　Fluent in English with strong writing & communication skills

　　Please note that our internships are not full-time employment positions. However, we aim to provide potential candidates with the opportunity to transition to full-time employment roles based on business needs and individual performance. We believe that internships are a great way for students to gain experience and develop their skills. That's why we encourage you to apply for our internship program. We are confident that our program will provide you with a great learning experience and the opportunity to make a meaningful impact.

　　Additional Information

　　Relocation Assistance Provided: No