Overview

　　This position is responsible for maintaining GC Services/Intelogix PC Systems, including installations, modifications, and repairs to personal computer hardware and software systems by performing the following duties.

　　Responsibilities

　　· Install, maintain, and support a variety of PC systems, peripheral devices and associated infrastructure

　　· Support of mobile devices

　　· Perform hardware diagnostics and execute or coordinate repairs in a timely fashion to ensure customer satisfaction

　　· Provide second level support for all hardware and software escalations from the Help Desk

　　· Maintain vendor relationship for contact/troubleshooting purposes serving as a liaison with third-party support and PC equipment vendors

　　· Use discretionary judgment in planning, scheduling and executing computer equipment installations, imaging, upgrades and replacement projects

　　· Effectively translate user requests, business needs and technical specifications into formal written documentation

　　· Review, prioritize, and work trouble tickets within trouble ticket system, with a high sense of urgency

　　· Provide off-hours support (on a rotating basis) to include nights and/or weekends

　　Own and resolve the most complex technology issues escalated by senior management in a manner which builds trust while ensuring business continuity

　　Leads complex and/or large-scale hardware/software projects

　　· Travel up to 25% to meet the needs of the business (to include overnight travel)

　　· Maintain concentration and focus in order to meet performance goals

　　Maintain good working relationship with assigned supervisors and coworkers

　　Work safely without presenting a threat to self or others

　　Perform additional duties as required by management from time to time (i.e. basic review of local Generator(s))

　　Qualifications

　　Education:

　　• Associate in computer science or PC related certification preferred

　　•A+ Certification (http://www.allcredentials.com/aplus.php) – preferred

　　• Microsoft Certified Systems Engineer (MCSE) - preferred

　　• Microsoft Office Suite Certification (MOS) - preferred

　　Experience:

　　• 5 or more years of PC Support related experience. Experience leading complex and/or large-scale desktop hardware/software related projects • Experience in supporting virtual solutions; VDI, RDP, RDSH, DaaS or Cloud Virtual Desktops o Specific experience with Azure Virtual Desktop and AWS Workspace preferred • Experience in Microsoft O365 Enterprise Licenses and Teams Collaboration preferred • Experience in End User Experience, Application Performance Monitoring of both premise and Cloud solution is preferred

　　Computer Experience:

　　• Must have knowledge of commonly used concepts, practices, and procedures for the PC/LAN (Local Area Network) Support Department • Knowledge of networking principles, cabling, and TCPIP (Transmission Control Protocol/Internet Protocol) protocol • Strong working knowledge of Microsoft Operating Systems and Microsoft Office products

　　Skills & Abilities:

　　• Ability to effectively and professionally communicate and collaborate with all levels of the organization and peers to reach common goals • Must successfully pass background investigation and drug screen according to company policy • Must produce a high level of contribution to the team environment and meet performance standards • Must have and be able to maintain a strong customer service focus • Must be able to handle crisis situations calmly and effectively • Must be able for travel, including some overnights and weekends • Ability to effectively and professionally communicate and collaborate with all levels of the organization and peers to reach common goals • Must be able to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals • Must be able to write detailed reports and correspondence • Must possess a strong ability to reason quickly and be able to shift attention to priority situations as necessary; must be able to reason with other technical staff to assist in the problem resolution process • Relies on experience, judgment, and decision making skills to plan and accomplish goals and has the confidence to state opinion even when the majority disagrees • A wide degree of creativity and latitude is expected • Will be required at times to work a flexible schedule that provides needed coverage for customer service levels and/or time-sensitive projects • Ability to use common hand tools, testing instruments and specialized tools associated with hardware installation, maintenance, operation, and repair. Ability to exert moderate physical effort, typically involving a combination of climbing and balancing, stooping, kneeling, crouching, lifting, carrying, pushing and pulling

　　• Ability to coordinate eyes, hands, feet and limbs in performing movements requiring skill and training, such as operating equipment • Ability to lift and carry 40 lb. weights such as equipment • Must be able to position self to maintain computers in tight spaces and perform overhead and under desk work • Occasionally use a ladder

　　All job offers are contingent upon completion of drug and background checks.

　　InteLogix is an equal opportunity employer: M/F/Disabled/Vet

　　Position Category Information Technology

　　Job Location US-WV-Huntington

　　Minimum Pay Rate USD $45.00/Hr.

　　Max USD $60.00/Hr.