Introduction

　　A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe.

　　You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat.

　　Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.

　　Your Role and Responsibilities

　　As Payroll Specialist, depending on the specifics of the assigned countries, you will be responsible for:

　　Executing end to end payroll processing and any additional payroll processes for smaller entities in big countries

　　As well as the corresponding customer service

　　Your role will include close collaboration with the customer, payroll stakeholders and third party providers.

　　People successful in this role demonstrate payroll knowledge, ability to perform the tasks in compliance with existing procedures, high customer focus, excellent communication skills and proactiveness.

　　Scope of duties:

　　Payroll Operations

　　Deliver the highest quality of service in payroll operations by executing all activities in compliance with existing procedures, legal regulations and customer requirements

　　Process any payroll data in accordance with legal, IBM and the customer requirements related to personal data protection

　　Ensure the timeliness and accuracy of end to end payroll processing

　　Partner with the customer's stakeholders to resolve any issues related to payroll inputs

　　Carry out the validation of payroll transactions and collaborate with payroll stakeholders to resolve any issues

　　Process payroll payments in the bank system including any controls and initiate the treasury release

　　Monitor the status of payroll payments and handle the rejections

　　Perform any statutory / compliance activities (registration of new employees, filing of tax returns, etc.) as required for the assigned countries / Monitor their execution by third party provider

　　Collaborate with BPO Country Lead to reply to any queries or requests from the local authorities / Collaborate with BPO Country Lead and third party provider reply to any queries or requests from the local authorities

　　Execute the process of electronic payslips handling

　　Report the status of payroll activities in a timely and accurate manner and communicate any risks to payroll processing or deadlines in accordance with escalation paths

　　Support year end processes or any other country specific processes not related to monthly payroll runs

　　Initiate and actively support any continuous improvement activities or other process and/or tools improvements using the existing change management channels

　　Request DTP updates if required

　　Payroll Customer Service

　　Deliver the highest quality of response to customers through our service desk by demonstration of your process knowledge, respect for the customer and accountability in the provision of answer, by proper interaction and engagement, accuracy of provided information, timely resolution and overall management of queries from the customer's employees, the customer or third parties

　　Actively take part in any activities focused on continuous improvement of customer service

　　Execute all activities in compliance with existing procedures

　　Ensure helpdesk scenarios are up to date

　　General

　　Keep the knowledge of processes and country specific information up to date by attending recurring courses or any other training activities as well as using existing documentation

　　Act as back-up for team members and/or additional functions as assigned by supervisor

　　What makes IBM BTO unique:

　　Global communication: want to improve your language skills? Wve will invest in you!

　　Flexibility: employee development matters to us, that's why every vacancy is open for internal recruitment

　　Diversity: different nationalities united in one team

　　Initiative: have ideas for improvements? We want to hear them!

　　We guarantee you:

　　Job contract

　　The opportunity to participate in training and language courses

　　An extensive benefits package (Multisport, OK System, private medical healthcare, life insurance, cinema tickets)

　　An induction training that will allow you to smoothly transition into your new role

　　Required Technical and Professional Expertise

　　Previous experience in HR or finance operations (2-3 years on independent position) - payroll preferred (at least a year)

　　Curiosity and need to understand both the details and the context

　　Quick learner with a desire for continuous improvement

　　Sense of ownership of assigned tasks

　　Fluent command of English that enables clear and concise communication

　　Good command of other local language that allows for fluent payroll related communication

　　Excellent organization and management of own work

　　Ability to coordinate the execution of payroll cycle

　　Accuracy and attention to details

　　Ability to cope with different situations, different requirements, uncertainty and pressure of time

　　Attitude to view problems as issues to be solved rather than obstacles

　　Good knowledge and practice in using MS Office

　　Preferred Technical and Professional Expertise

　　n/aAbout Business UnitIBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.

　　Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

　　Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

　　Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

　　Are you ready to be an IBMer?

　　About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

　　Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.

　　Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.