Patient Services Representative, Urgent Care

　　Job Number: 23585

　　Functional Area: Health Care

　　Department: MIT Health

　　School Area: Executive Vice President

　　Employment Type: Full-Time

　　Employment Category: Non-Exempt

　　Visa Sponsorship Available: No

　　Schedule:

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　　Job Description

　　PATIENT SERVICES REPRESENTATIVE, URGENT CARE, MIT Medical (2 openings), to be responsible for patient flow and appointment scheduling in a highly visible position with extensive patient contact, both in person and by telephone. Responsibilities will include front desk reception (e.g., check-in, collecting copays, obtaining accurate insurance eligibility information, etc.) and administration (e.g., telephone calls, data entry, insurance reviews, filing, etc.); scheduling appointments and procedures in coordination with and across providers, service areas, and institutions; collaborating and effectively communicating with referral providers and practices to facilitate the management of complex patient issues; and providing effective customer service that supports departmental operations. A detailed position description is available at https://medical.mit.edu/jobs.

　　Job Requirements

　　REQUIRED: high school diploma or GED; at least two years of experience in a customer service or administrative role; ability to perform multiple tasks simultaneously; and effective telephone skills and ability to communicate diplomatically with patients, clinicians, and other professional staff. PREFERRED: experience in a health care setting. Job #23585-4 Will be required to work twelve-hour shifts and weekends. 1/3/24