Description

We are offering a contract to hire employment opportunity for a Patient Service Representative in the Healthcare/NHS industry in Philadelphia, Pennsylvania area. As a Patient Service Representative, this role encompasses a variety of responsibilities including handling patient inquiries, maintaining patient records, and managing appointments in a healthcare setting.

Responsibilities:

• Welcome visitors, understand their visit purpose, and guide them to the relevant staff.

• Guide patients in filling out important documents such as intake and insurance forms.

• Accurately schedule, cancel, and confirm patient appointments in a timely manner.

• Preserve the confidentiality of medical charts, reports, and correspondence.

• Manage telecommunication system, routing calls, emails, and documents to appropriate staff.

• Carry out various administrative tasks, including ordering, receiving, and maintaining an inventory of supplies.

• Send correspondence and medical records through mail, e-mail, or fax.

• Verify insurance details, obtain authorizations and certifications, and explain patient responsibility forms.

• Execute financial tasks accurately such as copay collection, reconciliation, and deposits to ensure optimal payment for services.

• Handle challenging customers and use service recovery techniques to maintain positive patient relations.

• Support the billing department with insurance denials by monitoring and working with worklists in the electronic medical records system.

Requirements

• Possess basic computer skills

• Have a solid understanding of medical terminology

• Display excellent communication skills, both written and verbal

• Demonstrate strong customer service abilities

• Be able to multitask effectively in a fast-paced environment

• Show a high level of attention to detail

•Previous experience in a healthcare or customer service role is a plus

• Possess the ability to handle confidential patient information with discretion

• Be able to work independently as well as part of a team

• Show a willingness to continuously learn and adapt to new systems and procedures

• Have a high school diploma or equivalent education level

• Display a professional and empathetic attitude towards patients.

Interested candidates, please contact Hayley Master at 215.568.4580 and reference Job #03720-0013031342

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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