Crothall Healthcare

　　Salary:

　　Other Forms of Compensation:

　　Pay Grade: 10

　　Crothall Healthcare is a Compass One Company that provides specialized, high-quality, innovative, and responsive support services exclusively to the healthcare industry. Crothall serves many of the Top 100 Hospitals throughout its over 1300 healthcare service teams in 46 states. Crothall has been recognized as one of Modern Healthcare’s Best Places to Work and Best Places to Work in Pennsylvania since 2013 and Becker's Top 150 Places to Work since 2016. A division of Compass Group USA, we have more than 26,000 team members. Our core services include: Environmental Services, Patient Transportation, Laundry & Linen, Facilities Management, Healthcare Technology Solutions, and Ambulatory EVS. Learn more at www.Crothall.com.

　　Job Summary

　　Summary: As a Patient Observation Manager, you will be responsible for the effective leadership of a team within a hospital setting.

　　Key Responsibilities:

　　Orients, trains, and develops all levels of personnel such as; patient observation attendants, dispatchers, trainers, transporters, couriers, and drivers

　　Assists in coordination of activities and services with other departments

　　Ability to understand and apply knowledge of basic patient observation concepts, infection control practices, and proper body mechanics

　　Maintains a collaborative environment of highly motivated associates

　　Understands and able to resolve, explain, and develop dispatcher logic, patient observation and transporter activities; monitor and supervise dispatcher activity

　　Assists unit director in achieving financial objectives; ensures department operates within budget; assists controlling departmental expenses

　　Ensures proper operation of software programs, page and phone handling systems within the department

　　Ensures compliance with all regulatory agencies including but not limited to Federal, State, JCAHO, OSHA, and CDC

　　Management of patient observation add-on services such as, but not limited to; patient observation, lift, courier, valet or shuttle, where applicable.

　　Preferred Qualifications:

　　Two-year college degree or equal-related experience preferred

　　Management experience in hospital environment and/or patient observation/transportation highly desired

　　Effective organizational and time management skills

　　Analytical ability to interpret statistical data and to distinguish trends and other factors that impact operational activity

　　Excellent judgment skills for problem solving of performance of associates’, the coordination of hospital activities, and enforcement of policies in stressful situations

　　Excellent interpersonal skills necessary; ability to interact with a wide range of staff and hospital personnel in a professional manner; customer service skills must be strong, genuine and noticeable

　　Effective verbal, listening and written communication skills

　　Advanced skills in Excel, Word, PowerPoint, and Outlook

　　Apply to Crothall today!

　　Crothall is a member of Compass Group USA

　　Click here to Learn More about the Compass Story (http://www.compass-usa.com/our-story/)

　　Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

　　Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

　　Crothall maintains a drug-free workplace.

　　Associates at Crothall are offered many fantastic benefits.

　　Medical

　　Dental

　　Vision

　　Life Insurance/ AD

　　Disability Insurance

　　Retirement Plan

　　Flexible Time Off

　　Holiday Time Off (varies by site/state)

　　Associate Shopping Program

　　Health and Wellness Programs

　　Discount Marketplace

　　Identity Theft Protection

　　Pet Insurance

　　Commuter Benefits

　　Employee Assistance Program

　　Flexible Spending Accounts (FSAs)

　　Req ID: 1268164

　　Crothall Healthcare

　　TRISHA SOMMERNESS

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