Employment Type: Permanent Staff (SHRA)

　　Vacancy ID: P018537

　　Position Summary/Description:

　　The positions will function primarily as appointment schedulers working within a call center setting. Patient Access Associates will also serve as check-in /out, and receptionist for General Medicine Clinics, Gynecology, Nutrition, Dermatology, Nursing Services and Walk-In Care (which includes Allergy Injections, Immunizations, Travel Medicine and Triage). Employees in these positions would answer calls and work from a web portal to schedule appointments, obtain detailed demographic and insurance information from both new patients and update information from returning patients; thus assuring accuracy in procedure coding and billing for student/patients as they progress through various Campus Health medical services. Additionally, Patient Access Associates will verify patient demographics, direct patient flow, and inform students to which clinic they need to report throughout Campus Health (CH). At times central check-in employees will also act as conduits of communication between the patient and various other clerical and clinical staff within CH including Nursing, Referrals, X-Ray, Laboratory Services and Pharmacy. These employees will also work at various locations throughout CH where they will be responsible for scheduling appointments, verifying insurance coverage, identifying expired insurances, and referring patients to various locations as needed.

　　Education and Experience:

　　High school diploma or equivalency; or demonstrated possession of the competencies necessary to perform the work.

　　AA/EEO Statement:

　　The University of North Carolina at Chapel Hill is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, race, national origin, religion, sex, sexual orientation, or status as a protected veteran.