At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform-we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention-but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

　　When you join one of our teams, you'll be part of a nimble group that's empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won't have to look to find growth opportunities-ready or not, they'll find you. From retail to government to healthcare, we're on a mission to bring humanity, connection, and empathy back to business. Join over 6,000 people across the globe who think that's work worth doing.

　　Why We Have This Role

　　We are seeking a highly organized and detail-oriented Partner Experience Onboarding Specialist to join our team. The ideal candidate will be responsible for ensuring positive and successful onboarding experiences for our partners. This role involves a combination of relationship management, training, and support to ensure our partners have a seamless transition into our organization

　　How You'll Find Success

　　Partner Satisfaction: Success is measured by the satisfaction and success of the partners you onboard. Building strong relationships, meeting their expectations, and providing exceptional support throughout their onboarding journey will ensure their satisfaction. Regularly seeking feedback and addressing any concerns promptly will demonstrate your commitment to their success.Smooth Onboarding Process: A successful onboarding process is characterized by efficiency, organization, and effective communication. Ensuring a seamless transition for partners, minimizing disruptions, and providing the necessary resources and training are key components of success. Meeting or exceeding onboarding timelines and milestones is an indicator of a well-executed process.Business Impact: A successful Partner Experience Onboarding Specialist contributes to the overall growth and success of the organization. By effectively onboarding partners, nurturing relationships, and facilitating their success, you can drive business growth, increase partner activation, retention, and revenue generation. Demonstrating positive business impact and achieving key performance indicators (KPIs) related to partner growth and satisfaction are markers of success.

　　How You'll Grow

　　Expertise in Partner Experience: You will have the opportunity to develop a deep understanding of partner onboarding and management processes. Over time, you can become an expert in designing and executing effective onboarding strategies, enhancing partner experiences, and driving business growth through strong partnerships.Relationship Management: This role requires building and maintaining relationships with partners. By honing your communication, negotiation, and stakeholder management skills, you can excel in building strong partnerships and becoming a trusted advisor to partners.Cross-functional Collaboration: Collaborating with various internal teams, such as Sales, Marketing, and Product Development, enables you to gain insights into different aspects of the business. You can expand your knowledge and expertise by working closely with these teams, enhancing your understanding of their roles and responsibilities.

　　Things You'll Do

　　Develop and manage a comprehensive onboarding program for new partners, ensuring a smooth and efficient transition into our organization.Serve as the main point of contact for new partners throughout their onboarding journey, providing guidance, answering questions, and resolving any potential issues.Collaborate with various internal teams, including Sales, Marketing, and Operations, to ensure alignment and consistent messaging during the onboarding process.Conduct virtual and in-person training sessions to educate partners on our products and services, ensuring they have a thorough understanding of our offerings.Customize onboarding plans to fit the unique needs and goals of each partner, ensuring their expectations are met and exceeded.Proactively identify potential roadblocks or challenges during the onboarding process and work with the appropriate teams to develop solutions.Track and analyze partner onboarding data, identifying areas for improvement and implementing necessary changes to streamline and enhance the onboarding experience.Collaborate with the product development team to provide feedback from partners regarding product enhancements or improvements.

　　What We're Looking For On Your Resume

　　Bachelor's degree in Business Administration, Communications, or a related field.Proven experience in partner onboarding, customer success, or account management roles.Exceptional interpersonal and communication skills, with the ability to effectively communicate complex information to various stakeholders.Strong organizational and project management skills, with the ability to prioritize and manage multiple tasks simultaneously.Ability to build and maintain strong relationships with partners, demonstrating empathy, patience, and a problem-solving attitude.Proficient in using CRM and project management software to track and monitor onboarding progress.Highly proactive and self-motivated, with the ability to work independently and take initiative in a fast-paced environment.Knowledge of the industry landscape and familiarity with partner program management is a plus.Strong analytical skills, with the ability to analyze data and generate insights to drive continuous improvement.

　　What You Should Know About This Team

　　You'll be a Global Ecosystem Operations team member, and we take pride in delivering operational excellence to our external partners and internal stakeholders through accurate, timely, insightful and customer focused deliverables and operational support. We work hard but also love to have fun! Your manager will be located in the US, and you'll have team members in Mexico, US and EMEA.

　　Our Team's Favorite Perks and Benefits

　　Qualtrics Experience Program - MXN 36,882 annually for an experience of your choosing (eligible after a year)Wellness reimbursement - up to the value of MXN 6,250 per quarter can be reimbursed for a variety of wellness activitiesAllowances for meals, transportation, groceries, and moreQMentorship Program matches you with a mentor inside Qualtrics to get meaningful coaching from someone outside your team.

　　Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

　　Applicants in the United States of America have rights under Federal Employment Laws: Family & Medical Leave Act, Equal Opportunity Employment, Employee Polygraph Protection Act

　　Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.

　　Qualtrics Work Experience - As we look to the future, we believe that our teams are better together. Being together will help us learn more, grow faster and ultimately deliver better results for our customers and Qualtrics. Roles tied to an office location work 4 days per week in the office together and 1 day from home, with a strong spirit of flexibility around taking time for personal, health, and family moments in our work weeks. Our managers work with their teams to create a collaborative, engaged work environment, and arrangement that works for each of our team members.

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