Applies developed PWP subject matter knowledge to solve common and complex business issues within established guidelines and recommends appropriate alternatives, supporting the Americas region. Works on problems of diverse complexity and scope. May act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process. Exercises independent judgment within generally defined policies and practices to identify and select a solution. Ability to handle most unique situations. May seek advice in order to make decisions on complex business issues.

　　Responsibilities:

　　As an instructor, apply advanced technical knowledge to operate one or more technology areas (e.g. server administration, technical security management, performance management) or customer groups that are critical or high- risk.

　　Integrate technical knowledge and business understanding to create. solutions for customers.

　　Resolve single- and cross- technology incidents independently. Work with team members to resolve unusually complex or cross- technology incidents.

　　Proactively and reactively look for solutions to prevent problems from occurring in team/technology area.

　　Apply HP solutions to meet highly complex customer needs.

　　Identify additional services that could lead to future service revenue growth.

　　Provide technical consulting during contract renewal discussions.

　　Build and maintain strong relationship up to senior management level in assigned accounts.

　　Design and deliver support solutions using specific industry knowledge and expertise.

　　Assist in managing delivery of industry support solutions.

　　Lead Customer Expectation management as part of escalation process.

　　Lead cross-team or large programs/projects.

　　Coach or guide junior consultants.

　　50% Travel

　　Education and Experience Required:

　　Bachelor's degree preferred or Associate degree holder (technical field) with 5- 7 years working experience in related fields desired.Knowledge and Skills:

　　Proven capability to effectively deliver technical training.

　　Excellent customer facing experience.

　　Flexibility to act as advanced Tech Engineer and deliver Advanced technical support if needed.

　　Thorough knowledge of HP products and services offerings, HP organization, competition, third party products and market trends.

　　Broad knowledge of corporate organization, job, and policies.

　　Comprehensive business, technical or functional knowledge at an expert level.

　　Communicate tactfully with diplomacy up to senior management levels within an organization.

　　Active listening skills and ability to adjust messages to audience level.

　　Problem-solving skills (proactive, reactive and creative).

　　Color management expertise/G7 Expert certification preferred

　　Able to employ exemplary consulting skills by becoming a trusted advisor to the customer and providing clarity to solution determination.

　　Well versed in core technical competencies and peaked in some technical area(s) intermediate skills in project management, communication, analysis and presentation.

　　Provide suggestions for operational efficiencies

　　Provide the advanced technical support (Tier 3) team as needed

　　About HP

　　You’re out to reimagine and reinvent what’s possible—in your career as well as the world around you.

　　So

　　are we. We love taking on tough challenges, disrupting the status quo,

　　and creating what’s next. We’re in search of talented people who are

　　inspired by big challenges, driven to learn and grow, and dedicated to

　　making a meaningful difference.

　　HP is a technology company that operates in more than 170 countries around the world united in creating technology that makes life better for everyone, everywhere.

　　Our history: HP’s commitment to diversity, equity and inclusion – it's just who we are.

　　From the boardroom to factory floor, we create a culture where everyone is

　　respected and where people can be themselves, while being a part of

　　something bigger than themselves. We celebrate the notion that you can

　　belong at HP and bring your authentic self to work each and every day.

　　When you do that, you’re more innovative and that helps grow our bottom

　　line. Come to HP and thrive!

　　Equal Opportunity Employer (EEO):

　　HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).