Job Description

　　Position: Oxbow Bar & Grill – Host/Cashier

　　Location: Fort Myers, FL

　　Reports to:  Oxbow Bar & Grill General Manager, Assistant General Manager, Supervisor

　　Status: Non-Exempt

　　Job Summary:

　　Oxbow Bar & Grill Host/Cashier will be responsible for greeting and seating all guests; ensures all guests are welcomed with a warm, friendly, and enthusiastic greeting and seated comfortably to start their dining experience in accordance with Oxbow Bar & Grill standards and the Autograph Collection standards under the franchise of Mainsail Lodging & Development.

　　Essential Functions

　　Responsible for greeting guests in a friendly and genuine manner, escorting guests to tables, and following all proper steps of service

　　Ability to create a service experience for the guest that represents the Oxbow Bar & Grill brand

　　Monitors guests’ needs and the workflow of the restaurant and seat guests accordingly

　　Maintain and manage Oxbow Bar & Grill reservations in the restaurant’s reservation system

　　Handles cash and credit transactions; accurately accounts for all receivables including cash, credit cards, room charges, and gift cards.

　　Ability to converse with guests in a friendly, hospitable, and informative manner 

　　Use a rotation method to ensure seating is fair

　　Report to work on time and in proper uniform/approved attire

　　Work as a team with all Oxbow Bar & Grill team members

　　Check greeter station assigned for the cleanliness of the area     

　　Ensure the front of the restaurant is clean, orderly and all objects are dust free

　　Check all tables to ensure they are set up properly and ready to be seated with guests

　　Communicate with servers when seating tables alerting them that they have a table sat

　　Assist servers when necessary and clears, sanitizes, and sets tables as needed

　　Have knowledge of the Luminary Hotel and Caloosa Sound

　　Ability to communicate to managers the flow of the dining room

　　Never solicit tips

　　Attend monthly department meetings and daily stand-ups

　　Ability to proficiently use POS (point of sale) system Oracle MICROS POS

　　Assist managers with daily duties such as scheduling of stations

　　Follow all procedures addressed in the training manual

　　Perform other duties as management requests to service guests 

　　Qualification Standards

　　Education & Experience

　　High School diploma or higher

　　Previous hospitality experience preferred, at least one-year host position preferred

　　Previous cashier/cash handling experience preferred

　　Excellent customer service skills

　　Excellent communication skills, both verbal and written

　　Ability to use technology e.g. tablets, iPads 

　　Ability to assist with menu revisions when needed

　　Physical Demands

　　Ability to sit or stand for extended periods of time

　　Ability to communicate clearly

　　Ability to lift 20 lbs. or more

　　Corrected vision to normal range

　　Long hours sometimes required

　　Mental Demands

　　Make sound judgments quickly

　　Work on multiple tasks, making appropriate progress towards deadlines

　　Manage differing personalities within the office, the hotel, and the community

　　Maintain the highest degree of confidentiality

　　Ability to work effectively in stressful, high-pressure situations

　　Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary

　　NOTICE:  The hotel business functions seven days a week, 24 hours a day.  All associates must always realize this fact and be aware that it may be necessary to move associates from their accustomed shift as business demands.  In addition, this is a hospitality business and a hospitable service atmosphere must always be projected.

　　We are an equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is our policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by federal state and/or local law.

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