This job was posted by https://joblink.delaware.gov : For moreinformation, please see: https://joblink.delaware.gov/jobs/1228944 Jobdescription

　　The Night Shift Customer Service Leader is responsible for the completeoperations of the store when a more senior level manager is not present.This position will be scheduled primarily on 3rd shift to manage tasksthat are typically reserved for nighttime shifts, occasionally positionwill be scheduled on 2nd shift based on business needs. This positionwill make appropriate recommendations to the store management teamregarding any store concern or opportunity.

　　Duties and responsibilities

　　Ensure exceptional customer service is being delivered. Respond to andresolve customer inquiries in a courteous and timely manner. Respond toand resolve customer inquiries and solicit customer feedback and input.

　　Follow and train our Mission and Brand standards

　　Ensure execution of established safety, security, quality, and storeoperations policies and standards.

　　Provide direction, motivation, and coaching for associates during theshift.

　　Recognize associates and celebrate accomplishments.

　　Enforce cash handling and accountability processes and perform managerfunctions on register.

　　Administrate check-in of external and internal vendors according tocorporate procedures.

　　Exhibit a working knowledge of store equipment and ensure facility andstore conditions meet established standards.

　　Complete all required cleaning tasks

　　Any other duties as assigned by the Store Leader

　　Essential Functions include:

　　Excellent customer service skills

　　Ability to work with little or no supervision

　　Detail oriented and excellent organizational skills

　　Ability to defuse issues using de-escalation and problem-solvingtechniques

　　Proven self-starter with demonstrated ability to make decisions

　　Excellent relationship building and leadership skills

　　Food Safety Certified

　　Must be able to perform the following physical behaviors repetitivelythroughout a shift: standing, walking, handling, reaching horizontallyand grasping firmly

　　Must be able to perform the following physical behaviors frequentlythroughout a shift: reaching above the shoulder, reaching below thewaist, pushing buttons, bending, stooping, squatting, crouching,kneeling, and pushing

　　Must be able to lift and carry up to 35 lbs

　　Ability to learn and utilize the stores technology

　　Must have reliable transportation

　　Must be at least 18 years old to be considered for this role

　　Ability to direct others and prioritize tasks