Operations/Box Office Manager

　　Apply now (https://secure.dc4.pageuppeople.com/apply/822/gateway/default.aspx?c=apply&lJobID=522168&lJobSourceTypeID=801&sLanguage=en-us) Job no: 522168

　　Work type: Staff Full Time

　　Location: UMass Amherst

　　Department:Fine Arts Center

　　Union:PSU

　　Categories: Accounting/Finance/Budget, Theater/Performing Arts

　　About UMass Amherst

　　UMass Amherst, the Commonwealth's flagship campus, is a nationally ranked public research university offering a full range of undergraduate, graduate and professional degrees. The University sits on nearly 1,450-acres in the scenic Pioneer Valley of Western Massachusetts, and offers a rich cultural environment in a bucolic setting close to major urban centers. In addition, the University is part of the Five Colleges (including Amherst College, Hampshire College, Mount Holyoke College, and Smith College), which adds to the intellectual energy of the region.

　　About the UMass Fine Arts Center

　　Since its founding in 1975, the UMass Fine Arts Center has been a central force in the cultural, social, and academic life of the University, the Five College campuses, and the Pioneer Valley of Western Massachusetts. The Fine Arts Center's combination of educational, visual, and performing arts programs not only makes us unique, but it also secures a very vital and necessary position for us to meet the diverse needs of scholars, faculty, students, alumni, and the broader community.

　　Job Summary

　　The Fine Arts Center Box Office Manager directs a major business unit of the Fine Arts Center and is responsible for all Fine Arts Center Box Office operations. Prime responsibilities include, but are not limited to, the financial, operational, and personnel functions of the Fine Arts Center Box Office.

　　Essential Functions

　　Financial Responsibilities

　　Directs the work of the Fine Arts Center Box Office which processes $600,000 in sales per year on behalf of the Fine Arts Center, Department of Music & Dance, Department of Theater, and various external clients.

　　Develops and maintains policies and procedures that ensure a compliant sales environment per University and PCI-DSS (Payment Card Industry Data Security Standards) guidelines.

　　Projects ticket sales figures for Fine Arts Center season to include a minimum of 20 shows per season.

　　Evaluates and recommends ticket pricing for Fine Arts Center season.

　　Oversees annual operating budget for the Fine Arts Center Box Office of approximately $50,000.

　　Creates financial reports in AudienceView (ticketing software) provided to internal staff, campus partners, and external clients.

　　Compiles detailed financial reports for the Fine Arts Center Business Office, including but not limited to, final sales reports on all performances/events, subsidized ticket sales reports for billing Five College partners, budget variances, and end of year analysis.

　　Operational Responsibilities

　　Ensures the Fine Arts Center Box Office is aligned with current best practices in ticketing industry by staying informed of pertinent developments in the field.

　　Assists with strategic planning for the Fine Arts Center alongside Directors of Development, Marketing, and Programming.

　　Represents the University to vendors including, but not limited to, AudienceView, Bluefin (payment security company), and BOCA Systems (ticket stock/printer supplier).

　　Works directly with vendors to troubleshoot and de-bug software errors in products provided by AudienceView, Bluefin, BOCA Systems, and UMass UCard Office.

　　Represents the University at major ticketing conferences, including AudienceView's AVConnect Conference and the International Ticketing Association’s Annual Conference & Exhibition for Ticketing Professionals.

　　Cultivates cross-departmental relationships including but not limited to the Directors of Development, Marketing, Operations, and Programming within the Fine Arts Center and the Department of Music & Dance, Department of Theater, and Student Affairs and Campus Life outside of the Fine Arts Center.

　　Meets with all campus and community clients of Fine Arts Center facilities to review sales strategies and ensure accurate performance/event execution.

　　Maintains an efficient sales environment through the implementation and communication of policies and procedures regarding customer relations, data integrity, single ticket sales, subscription sales, seat assignments, exchanges, refunds, ticket fees, and more.

　　Configures and maintains items in AudienceView across approximately 150 performances nights per year to include, but not limited to: payment methods, delivery methods, ticket fees, ticket templates, events, pricing structures, promotion codes, and miscellaneous sellable items.

　　Personnel Responsibilities

　　Hires, teaches, and supervises Box Office Senior Teller and Box Office students in the performance of complex and routine duties regarding cash and credit card handling, all items on sale through AudienceView, and customer relations best practices.

　　Manages the weekday work schedule and performance shift assignments, determining appropriate staffing coverage to maximize customer service and efficiency.

　　Administers annual review process for all Box Office sales staff.

　　Other Functions

　　Perform other duties as assigned.

　　Minimum Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

　　Bachelor’s Degree.

　　2-5 years of experience in cash and credit card handling procedures and the ability to communicate these procedures to staff.

　　Previous Box Office Management experience.

　　Ability to establish and maintain harmonious relationships with the public.

　　Ability to work under pressure in a very confined work area.

　　Ability to perform multiple tasks and assume new responsibilities with flexibility and efficiency.

　　Ability to operate independently while maintaining a schedule and meeting deadlines.

　　Self-motivated to improve current practices.

　　Excellent organizational skills with attention to detail.

　　Effective oral and written communication.

　　Competency with Microsoft Office Suite.

　　Preferred Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

　　Bachelor’s Degree in Accounting, Arts Management, or equivalent field.

　　Two years of experience working with a ticketing system.

　　Physical Demands/Working Conditions

　　Typical office environment.

　　Additional Details

　　Works under the supervision of the Director of Administration and Finance who reviews work for conformance with departmental and University policies. Works independently with freedom to implement policies and procedures.

　　Work Schedule

　　Hours vary, may work some nights and weekends.

　　Salary Information

　　Level 27

　　PSU Hiring Ranges (https://www.umass.edu/hr/documents/exempt-hiring-ranges)

　　Special Instructions to Applicants

　　Please apply online and provide cover letter, resume, and contact information for three (3) professional references. Search will remain open until a suitable candidate pool has been identified.

　　UMass Amherst is committed to a policy of equal opportunity without regard to race, color, religion, caste, creed, sex, age, marital status, national origin, disability, political belief or affiliation, pregnancy and pregnancy-related condition(s), veteran status, sexual orientation, gender identity and expression, genetic information, natural and protective hairstyle and any other class of individuals protected from discrimination in employment, admission to and participation in academic programs, activities, and services, and the selection of vendors who provide services or products to the University. To fulfill that policy, UMass Amherst is further committed to a program of affirmative action to eliminate or mitigate artificial barriers and to increase opportunities for the recruitment and advancement of qualified minorities, women, persons with disabilities, and covered veterans. It is the policy of UMass Amherst to comply with the applicable federal and state statutes, rules, and regulations concerning equal opportunity and affirmative action.

　　Advertised: Jan 23 2024 Eastern Standard Time

　　Applications close: Apr 23 2024 Eastern Daylight Time